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mtcoffee / mtcoffee.github.io

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bring-live-information-to-your-servicenow-incidents/ #5

Open utterances-bot opened 1 year ago

utterances-bot commented 1 year ago

Bring Live Information to your ServiceNow Incidents - An IT and Dev Blog

If you’ve ever looked at ServiceNow Security Incident Response, you’ll see this very cool feature in related links titled “Run Orchestration”. It contains a few workflows that will reach out to various systems related to a Security Incident (running processes on related system/whois lookup,etc) and populate that data in a space called “Enrichment data”. This makes it easy for the people involved in doing their investigation to get all of the information they need. While looking at this, I thought, “Wouldn’t it be nice if we could also get live related CI information into ITSM Incidents to make life easier for the help desk staff?” The Strategy

https://meatsac.github.io/bring-live-information-to-your-servicenow-incidents/

russhe01 commented 1 year ago

Just a note to say..came across this article while searching for something else..brilliant site, informative and some great stuff here..keep it up!!

Thanks for the shout out..very much appreciated. ServiceNerd