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servicenow-ui-macro-to-agent-workspace/ #6

Open utterances-bot opened 1 year ago

utterances-bot commented 1 year ago

ServiceNow UI Macro to Agent Workspace - An IT and Dev Blog

In a previous post I suggested adding a UI action on the incident form to make it easy for ITIL folks to switch over to the Agent Workspace from Platform UI. Someone suggested, why not do that as a UI Macro and then the button is in the form instead of across the top. Well, they’re not wrong… so lets do that. UI Macro First create lets create the UI macro. Under System UI -> UI Macros, create a new record. Use the code snippet below. ``` <?xml version=”1.0” encoding=”utf-8” ?>

https://meatsac.github.io/servicenow-ui-macro-to-agent-workspace/

ajaybiradar commented 1 year ago

The official documentation says dictionary attribute used here i.e. ref_contributions is applicable to reference field not to string field. The above use case is not working since number field is not a reference fiedl

ajaybiradar commented 1 year ago

Is there any way can we achieve for string field which is number field in incident form

ajaybiradar commented 1 year ago

I tried the exact steps which you mentioned i didn't see any icon after number field in servicenow