TELEMARKETING - 3C CONCERNS & REQUEST

mtcuison / Telemarketing-3C

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TELEMARKETING - 3C CONCERNS & REQUEST #2

Open jeraldjohncv opened 1 year ago

jeraldjohncv commented 1 year ago

PROJECT: TELEMARKETING - 3C

[ ] MODULES: F8 - Able to put a "note" even if F8 has not been pressed yet.
[ ] MODULES: Appointment Type: 3C - The label DATE TRANSACT in 3C, should be replaced with DATE APPOINTMENT.
[ ] REQUEST - Additional category for unanswered calls and the client must have a reply through text.

szirabanal commented 1 year ago

SELECT FROM LR_Calls_Master WHERE sAcctNmbr = 'M114210029'; SELECT FROM LR_Calls_Detail WHERE sTransNox = 'M00123002674';

issue: 6x to 9x ang call attemp na naeencounter nila. try to check nalang itong binigay ko na account na magkaiba contact# sa detail baka jan ung nagcacause..

jeraldjohncv commented 1 year ago

PORJECT: TELEMARKETING - 3C ISSUES

[ ] umaabot ng 4-9 times ang attempts bago mag next cutomer
[ ] unknown number ang nagdisplay. Example: 5150218 - UNK
[ ] walang details na nagpapakita kahit mag next customer.

jeraldjohncv commented 1 year ago

PROJECT: TELEMARKETING-3C REQUEST

[ ] Requesting for Additional Category/Menu for their Report. - "kung pwede ilagay na din daw sa system kung anong area. kailangan kasi nila para sa report, isort po per area."

jeraldjohncv commented 1 year ago

[ ] additional OPTION for Call Status: Uncalled

jeraldjohncv commented 1 year ago

as of today 09/29/2023. meron po ulit naencounter na 7x attempts.

ito po ata yung reason sir, kasi upon checking po marami pong contact# si client.

pasuyo po sir, pacheck nalang po. thank you po.

mtcuison commented 1 year ago

good day. normal lang yan pag marami sya nakaregistered na number, iisa isahin ng system hanggat wala pang nakakausap.

meron yung iba, iisa lang nakaregister sa client mobile pero nagmore than 3x daw yung dialling. kapag ito yung naging issue ulit, pareport nalang agad para iactual ko sa system ng 3c yung debugging. sa update may nirevise ako sa code baka yun ang nagcacause pero hindi 100% sure.