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MU Crash Report #615

Open Acolebrook opened 8 months ago

Acolebrook commented 8 months ago

REMEMBER TO ATTACH YOUR LOG FILE

HI, I am trying to get this set up on a school network- it was distributed across the network for individuals to use- however it is giving the following crash report when opened. I am not the the IT team, I am a teacher,. so any installation issues i will have to go back to them

Version: 1.2.0 Locale: en_GB Platform: Windows 10 10.0.19045 AMD64

x
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\app.py", line 147, in run
    venv.ensure_and_create(self.display_text)
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\virtual_environment.py", line 637, in ensure_and_create
    self.create()
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\virtual_environment.py", line 828, in create
    self.install_baseline_packages()
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\virtual_environment.py", line 935, in install_baseline_packages
    logger.info("pip version: %s", compact(self.pip.version()))
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\virtual_environment.py", line 339, in version
    return self.run("--version")
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\virtual_environment.py", line 271, in run
    result = self.process.run_blocking(
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\virtual_environment.py", line 147, in run_blocking
    return self.wait(wait_for_s=wait_for_s)
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\virtual_environment.py", line 202, in wait
    raise VirtualEnvironmentError(
mu.virtual_environment.VirtualEnvironmentError: Process did not terminate normally:
No output received.