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Crash Report #624

Open APearsonOCAT opened 7 months ago

APearsonOCAT commented 7 months ago

Software installed via Intune management. MU runs fine when i log on as myself (admin) but as a regular user, this error occurred. mu.log REMEMBER TO ATTACH YOUR LOG FILE

Version: 1.2.0 Locale: en_GB Platform: Windows 10 10.0.19045 AMD64

Traceback (most recent call last):
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\app.py", line 160, in run
    raise ex
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\app.py", line 147, in run
    venv.ensure_and_create(self.display_text)
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\virtual_environment.py", line 661, in ensure_and_create
    self.ensure()
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\virtual_environment.py", line 699, in ensure
    self.ensure_interpreter_version()
  File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\virtual_environment.py", line 779, in ensure_interpreter_version
    raise VirtualEnvironmentEnsureError(
mu.virtual_environment.VirtualEnvironmentEnsureError: Failed to run venv interpreter C:\Users\TestStaff(TSS)\AppData\Local\python\mu\mu_venv-38-20240301-110406\scripts\python.exe
STDERR: 'C:\Users\TestStaff' is not recognized as an internal or external command,
operable program or batch file.
carlosperate commented 7 months ago

Thanks for the repor @APearsonOCAT!

I think this might be fixed in the project, but not yet released. Could you try the latest test installer to see if that version works for you?

You need to be logged into GitHub to be able to download the file: https://github.com/mu-editor/mu/actions/runs/7781737671

image
APearsonOCAT commented 7 months ago

Thanks Carlos, I will give that a try.

APearsonOCAT commented 7 months ago

Just tried version 1.2.2. I still get an error. I assume it is the same one:

Traceback (most recent call last): File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\app.py", line 162, in run raise ex File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\app.py", line 149, in run venv.ensure_and_create(self.display_text) File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\virtual_environment.py", line 692, in ensure_and_create self.ensure() File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\virtual_environment.py", line 732, in ensure self.ensure_interpreter_version() File "C:\Program Files (x86)\Mu Editor\Python\lib\site-packages\mu\virtual_environment.py", line 812, in ensure_interpreter_version raise VirtualEnvironmentEnsureError( mu.virtual_environment.VirtualEnvironmentEnsureError: Failed to run venv interpreter C:\Users\TestStaff(TSS)\AppData\Local\python\mu\mu_venv-38-20240304-101536\scripts\python.exe STDERR: 'C:\Users\TestStaff' is not recognized as an internal or external command, operable program or batch file. mu (1).log

APearsonOCAT commented 7 months ago

I'm guessing it might be a permissions issue? I am an admin, but TestStaff(TSS) is a regular user. They can run the main exe, but the issue occurs I assume, when it is copying or running files from within the user profile, 'C:\Users\TestStaff\