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Crash Report #655

Closed profjr closed 1 month ago

profjr commented 1 month ago

REMEMBER TO ATTACH YOUR LOG FILE

Version: 1.2.0 Locale: pt_BR Platform: Linux 5.4.0-182-generic #202-Ubuntu SMP Fri Apr 26 12:29:36 UTC 2024 x86_64

Traceback (most recent call last):
  File "/home/aluno/.local/lib/python3.8/site-packages/mu/app.py", line 160, in run
    raise ex
  File "/home/aluno/.local/lib/python3.8/site-packages/mu/app.py", line 147, in run
    venv.ensure_and_create(self.display_text)
  File "/home/aluno/.local/lib/python3.8/site-packages/mu/virtual_environment.py", line 637, in ensure_and_create
    self.create()
  File "/home/aluno/.local/lib/python3.8/site-packages/mu/virtual_environment.py", line 827, in create
    self.create_venv()
  File "/home/aluno/.local/lib/python3.8/site-packages/mu/virtual_environment.py", line 863, in create_venv
    raise VirtualEnvironmentCreateError(
mu.virtual_environment.VirtualEnvironmentCreateError: Unable to create a virtual environment using /usr/bin/python3 at /home/aluno/.local/share/mu/mu_venv-38-20240514-112723
STDERR: /usr/bin/python3: No module named virtualenv
profjr commented 1 month ago

After running the full update of my Linux Mint, the mu-editor stopped working. I uninstalled and installed again, using several methods, but I was unsuccessful. Please, could you help me? Thanks.

carlosperate commented 1 month ago

Hi @profjr,

How did you install Mu?

Looks like the virtualenv module is missing from the OS package manager, are you able to run this command succesfully?

python3 -m virtualenv --version
profjr commented 1 month ago

Friend, the virtualenv was not installed. I installed it and now the mu-editor is working. Thanks.

Em ter., 14 de mai. de 2024, 15:40, Carlos Pereira Atencio < @.***> escreveu:

Hi @profjr https://github.com/profjr,

How did you install Mu?

Looks like the virtualenv module is missing from the OS package manager, are you able to run python3 -m virtualenv --version successfully?

— Reply to this email directly, view it on GitHub https://github.com/mu-editor/crash-reports/issues/655#issuecomment-2110881351, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABK32L2LRHLWQSVMATILKO3ZCJLCFAVCNFSM6AAAAABHWJ7OCWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCMJQHA4DCMZVGE . You are receiving this because you were mentioned.Message ID: @.***>

carlosperate commented 1 month ago

Awesome, glad that worked!

profjr commented 1 month ago

Well, my friend, in fact, it didn't work, it stays on that initial screen when it is run for the first time and there is a message stating that the first time it may take a while to run. Today I'm no longer at school, I'll only be there on Friday, to test again and give you new feedback. Anyway, I appreciate your help so far. I hope I can collaborate, as other users may have the same problem.

Em ter., 14 de mai. de 2024, 20:15, Carlos Pereira Atencio < @.***> escreveu:

Awesome, glad that worked!

— Reply to this email directly, view it on GitHub https://github.com/mu-editor/crash-reports/issues/655#issuecomment-2111312058, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABK32LZKK2HJORUFYJBR2XTZCKLJNAVCNFSM6AAAAABHWJ7OCWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCMJRGMYTEMBVHA . You are receiving this because you were mentioned.Message ID: @.***>

carlosperate commented 1 month ago

Oh, I'm sorry you are still experiencing issues. That initial start up might take a while, but hopefully it will succed eventually. If it instead fails, it should open a new browser window to report a new problem, so if you could create a new GH issue with that info it would be great. Thanks!