[tree view] Newly bought key does not cover x-tree-view-pro: MUI X: Component not included in your license.

[JSHSJ]

The problem in depth

Hi there,

we just bought a PRO license for our developers, so we could use the newly added reordering in x-tree-view-pro. We set it up as explained in your Licensing page, but the component has the overlay say: MUI X: Component not included in your license.

In the console the error is also thrown.

Logging with console.log(LicenseInfo.getLicenseKey()); shows, that the correct license key has been added.

Is there any way to debug this?

Thanks in advances, kind regards Joshua Stübner

Your environment

`npx @mui/envinfo`

``` System: OS: macOS 14.6.1 Binaries: Node: 18.18.2 - ~/.local/share/nvm/v18.18.2/bin/node npm: 10.8.2 - ~/.local/share/nvm/v18.18.2/bin/npm pnpm: Not Found Browsers: Chrome: 128.0.6613.86 Edge: 128.0.2739.54 Safari: 17.6 Firefox: 129.0.2 <-- current browser npmPackages: @emotion/react: 11.11.1 => 11.11.1 @emotion/styled: 11.11.0 => 11.11.0 @mui/base: 5.0.0-beta.40 @mui/core-downloads-tracker: 5.16.0 @mui/material: 5.15.21 => 5.15.21 @mui/private-theming: 5.16.0 @mui/styled-engine: 5.15.14 @mui/styled-engine-sc: 5.14.12 => 5.14.12 @mui/system: 5.16.0 @mui/types: 7.2.14 @mui/utils: 5.16.6 @mui/x-date-pickers: 7.14.0 => 7.14.0 @mui/x-internals: 7.15.0 @mui/x-license: ^7.15.0 => 7.15.0 @mui/x-tree-view: 7.15.0 @mui/x-tree-view-pro: 7.15.0 @types/react: 18.3.3 => 18.3.4 react: 18.3.1 => 18.3.1 react-dom: 18.3.1 => 18.3.1 styled-components: 5.3.3 => 5.3.3 typescript: 5.1.6 => 5.1.6 ```

Search keywords: MUI X: Component not included in your license, license Order ID: 97202

[michelengelen]

Yes, @JSHSJ ... Could you open a ticket here? There we can look into your license and fix your problem with it! Ideally you post your order id and received key with it! Thanks!

PS: You can also mention me in the ticket and I'll have a look then.

[github-actions[bot]]

:warning: This issue has been closed. If you have a similar problem but not exactly the same, please open a new issue. Now, if you have additional information related to this issue or things that could help future readers, feel free to leave a comment.

@JSHSJ: How did we do? Your experience with our support team matters to us. If you have a moment, please share your thoughts in this short Support Satisfaction survey.