It seems that I have always had problems previewing DOCX files. In the preview window pane, I see the following message for a while:
Extracting your files...
Retrieving your file from the homepage on the Internet, please wait
And then I get this message:
An error occurred
We're sorry, but for some reason we can't open this for you.
Learn more
When I click "Learn More", I will be forwarded to https://www.office.com/.
keshrath
commented
5 years ago
Hi,
It seems that I have always had problems previewing DOCX files. In the preview window pane, I see the following message for a while: Extracting your files... Retrieving your file from the homepage on the Internet, please wait And then I get this message: An error occurred We're sorry, but for some reason we can't open this for you. Learn more When I click "Learn More", I will be forwarded to https://www.office.com/.
The preview for other file formats is perfect.
Thanks, Wei