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mullvad / mullvad-browser

Privacy-focused browser for Linux, macOS and Windows. Made in collaboration between @torproject and @mullvad
https://mullvad.net/browser
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Mullvad Browser Bookmarks gone #306

Open vmoutsop opened 2 months ago

vmoutsop commented 2 months ago

I just upgraded from 13.5.1 to 13.5.3 on a windows 10 machine and lost all my bookmarks. I'm dumbfounded how this could happen. I have never experienced this and did not have a backup. Obviously not the end of the world but incredibly distressing because I can't recreate everything. Any chance this might be recoverable?

ruihildt commented 2 months ago

Sorry to hear.

Can you confirm the following?

Maybe you have both the regular and standalone or switched between them and we have a bug with that.

There should be an automatic backup procedure of the bookmarks on update. Can you try the following? Menu > Bookmarks > Manage bookmarks > Import and Backup > Restore You should see here a list of the backups and should be able to restore.

vmoutsop commented 2 months ago

I downloaded the new installer and ran that like I usually do. And there was nothing to restore, I tried that first before commenting. Instead of updating the existing install, it seems to have wiped everything and done an install from scratch. Not cool.

lxwntr commented 1 month ago

Could you open "about:profiles" and check if there are multiple browser profiles? I have a similar issue on Linux/NixOS (nixpkgs-unstable) where a new browser profile is created each time I start Mullvad Browser after updating to a new version.

vmoutsop commented 1 month ago

about:profile shows only a default profile, nothing else.

lxwntr commented 1 month ago

Thank you for checking! In that case I'm back to suspecting my issue is related to the way NixOS compiles/packages Mullvad Browser.

As for recovery: I once successfully recovered a Firefox profile on Windows 7 using the "ShadowExplorer" 3rd party tool. Turns out Windows, by default, creates "previous versions" - filesystem snapshots using volume shadow copy.

ruihildt commented 1 month ago

I downloaded the new installer and ran that like I usually do.

The reason I ask this, is because before 13.5, there wasn't a proper installer for Windows 11. So installing on Windows, was simply unpacking the browser in a folder. (Usually the user folder or a custom location)

Since 13.5, the installer will install Mullvad Browser in a proper location, and the profile is typically in those two locations:

It's possible that by using the installer, you actually made a new install, and that there is a standalone version still there with your profile where you originally installed it.

To verify if that's the case, can you enter the following to the search bar in Explorer: Mullvad Browser. (The regular system install folder name is different, it is MullvadBrowser without space)

This will search for a potential standalone install. In my case, the first result was the standalone and was located on my Desktop:

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