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mullvad / mullvadvpn-app

The Mullvad VPN client app for desktop and mobile
https://mullvad.net/
GNU General Public License v3.0
4.99k stars 337 forks source link

Cant Install VPN #6440

Closed DiscordDanny closed 1 month ago

DiscordDanny commented 3 months ago

Is it a bug?

I have checked if others have reported this already

Current Behavior

So everytime I try to download, it starts downloading but after quickly opening the downloaded file It tells me that It failed to close and I need to close it manually and retry, I did that and nothing. Same error message, I already tried installing from github and the website but nada. I am downloading the one up to date also, and nada. I'm getting frustrated as I just paid for it and am having issues off the jump.

Expected Behavior

For it to download?

Steps to Reproduce

  1. ...Download vpn
  2. ... Open it.

Failure Logs

No response

Operating system version

No response

Mullvad VPN app version

2024.3

Additional Information

No response

DiscordDanny commented 3 months ago

uhhh so yeah idk if i put this in the right place but, Its here. That's my issue

Joris914 commented 1 month ago

I get this as well, but only when I'm trying to install a newer version. I have to manually uninstall the old version through control panel for the installer to work. Have you checked if you maybe have a botched installation somewhere on your system that you could uninstall?

hulthe commented 1 month ago

Hi @DiscordDanny, sorry for the late reply. This sounds like an issue that would be better suited for our support team, as they deal with these sorts of issues all the time: support@mullvadvpn.net

hulthe commented 1 month ago

@Joris914 Do you always have this issue when trying to update the app?

Joris914 commented 1 month ago

@hulthe Well, I've only been a customer for a few months, but for the 2 updates during that time I had it both times yes.

hulthe commented 1 month ago

@Joris914 If you feel like it, we would appreciate it if you sent us a bug report through the app if it happens to you again. Note that, after failing to update to a newer version, you should open the old version and send the report. That way we should receive all the relevant log files for the failed update attempt.

(Sorry Danny for hijacking your issue, gonna close this now, but feel free to re-open if you find more information about your issue)