Not working on snapdragon x elite

matotubol commented 2 months ago

Is it a bug?

[x] I know this is an issue with the app, and contacting Mullvad support is not relevant.

I have checked if others have reported this already

[X] I have checked the issue tracker to see if others have reported similar issues.

Current Behavior

when opening the app it says cant connect to the mullvad services

Expected Behavior

succesuflly launch the app

Steps to Reproduce

1: open the app 2: get the error

Failure Logs

No response

Operating system version

Windows 11 arm64

Mullvad VPN app version

2024.3

Additional Information

No response

bakahk commented 2 months ago

I have an identical case: the installation runs without any problems, but after starting the application (v2024.3) I receive a message that the connection is not possible. Lenovo YOGA Slim 7x Gen 9 14Q8X0 (BIOS: NHCN44WW) Windows 11 ARM (26100.1150) + Windows Update 100%.

there is already a feature request: https://github.com/mullvad/mullvadvpn-app/issues/6102

gdickens commented 1 month ago

Just flagging I faced the same problem in Windows 11 with the Snapdragon X Plus.

Mullvad installs fine, but it won't connect after entering my credentials.

I assume it's because it's not currently compatible with the emulation layer on ARM machines.

mullvad / mullvadvpn-app