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multnomah-fellowship / planning

A repo to contain the issues for our Waffle planning board
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Competitive analysis experiment #110

Open pamdinevaCfA opened 7 years ago

pamdinevaCfA commented 7 years ago

We believe that... a digital receipt is valuable

We will make... a competitive analysis of what other victim portals do (Canada, California, Minnesota)

We will have... a meeting with the creators of the Canadian portal and learn more about their rationale behind the features, what did victims care to know around requesting their rights

We will know the hypothesis is valid.. . by a day's worth of research

Qualitative measures... there are many FAQs and notes about confirming/making sure victims have requested their rights

Quantitative measures... >75% have some sort of digital receipt of victim rights

pamdinevaCfA commented 7 years ago

Results: though no evidence was found of other portals giving feedback loops, I found the UK victim "portal" Which is focused on understanding the process and getting help over getting status info. The status-info is likely a conversation with the victim advocate. It seems like they provide a high-touch service more so than a self-serve tool.

It's a contrast to the Canadian portal.

tdooner commented 7 years ago

Interesting. Which portals did you look at? (Are there more than UK, Canada, NY, Minnesota?)

It's a contrast to the Canadian portal.

Does this mean that the Canadian portal is more self-serve than high touch, or that it gives status info?

pamdinevaCfA commented 7 years ago

@tdooner Canada, UK, Minnesota and California https://app.mural.ly/t/multnomahfellowship7441/m/multnomahfellowship7441/1496275051344/view/2871427366

Yes Canada gives me a portal to see stuff on the screen, the UK assigns me a person. "If you join you’ll be given a Victim Liaison Officer (VLO) who'll keep you up to date with what’s happening with the offender"

We'll have to confirm what else Canada does when we get a demo, they didn't write a novel about their process like UK. The UK is the most interesting to me because they're very clear and explicit in their value prop:

  1. Find your local support center, get someone assigned to you stat (they're primary call to action is "connect to a human who's job it is to help")
  2. What happens after a crime (this addresses the issue of "they system makes me feel stupid")
  3. What help can you expect [from the system]

The UK portal is a larger scale of our original value prop "helping victims navigate the justice system" [in a supporting, educational, empowering, concise way]