Mumble x64 snapshots crashing when accessing Registered Users

[nicolasjoly]

Here's the up-top-date OP since the thread is pretty much full of useless stuff. Bug has been confirmed by me and @Venopsis.

Mumble x64 snapshots crash when accessing Registered Users list (Server --> Registered Users). The 32 bit version is fine.

• I'm running latest x64 snapshot (1.3.0~344~g19996c5~snapshot)
• Both Windows 8.1 x64 and Win7 SP1 x64 have the same issue
• Server is running 1.2.4 on FreeBSD

Bug log and dmp: https://dl.dropboxusercontent.com/u/27089531/Console.txt https://dl.dropboxusercontent.com/u/27089531/mumble.dmp

EDIT: Seems a LOT better with the new x64 1.3.0~346~gd1a19d4~snapshot, but it can still happen.

[Tarun80]

What version (or snapshot) of the server are you running?

Windows 7 x64 - Snapshot 1.3.0~343 here with server snapshot on 1.3.0.342, no crashing issues.

[nicolasjoly]

My host is still on 1.2.4 sadly. It used to work with snapshots from 2-3 weeks ago. Maybe the merge to QT 5 has something to do with it.

• I just tried with my laptop that was on "WinX64: 1.3.0~329~g47d8a4f~snapshot".
  • It didn't crash and opened the windows really quick
• I then updated the laptop to the latest one (1.3.0~343~gc0d7aad~snapshot) and now it either:
  • Immediately crashes like on my main computer
  • Stalls on the window, showing nothing and after quite a while (between 10 seconds to over a minute) displays the 17 registered users.

EDIT: I have a fresh Console.txt that shows some unimportant dlls that are not loaded and the mumble.dmp file from when the crash happens. Here are both files if need be while I go to sleep.

https://dl.dropboxusercontent.com/u/27089531/Console.txt https://dl.dropboxusercontent.com/u/27089531/mumble.dmp

[nicolasjoly]

I think the problem is with the 64bit version. I just installed the same snapshot but took the x86 one. Loading the registered users list is snappy and crash free. I then reinstalled the x64 version and instantly crashed.

[Venopsis]

Hello,

I have installed the last version : 1.3.0~344~g19996c5~snapshot.

I don't have that problem so I recommend you to update to this version. It's free and doesn't take a lot of time ;)

Cordially, Venopsis.

[nicolasjoly]

I do have this version now. I'm always up to date.

Is your Mumble version the 64 or 32 bit ?

[Venopsis]

My version is x64. It's strange. Uninstall and re-install from that link:

http://mumble.info/snapshot/mumble-1.3.0~344~g19996c5~snapshot.winx64.msi

[nicolasjoly]

Ok I just uninstalled/reinstalled. First time it opened the registered list fine. Retried and crashed. Have you tried spamming the registered users?

[Venopsis]

I'll try this immediately.

EDIT: No crash :/ How much users do you have in this list?

[Venopsis]

I see you are on Windows 8.1. I think it could be the origin of the problem. The update x.1 of Windows created some problems. On my laptop with 8.1, I can't launch some programs since I update to this version :/

[nicolasjoly]

I have the exact same problem on my laptop running Win7 SP1 pro x64 running the x64 snapshot.

I don't know if the client uses a DB or some specific files that could of gotten corrupted when we updated to x64, I guess it's farfetch.

Another thing is my server is running 1.2.4. What is yours running? Maybe there are some incompatibilities with the recent snapshots and old server version.

[Venopsis]

I'll look the version of my server but I think is running on 1.2.4

[Venopsis]

I just looked and my server is running on 1.2.5 So it could be the origin of your problem. If you want give me your information of your server like that I connect me on it and I try to open the registered users list ;)

[Venopsis]

ok I arrive immediately

[Venopsis]

So I try after reinstall the x64 and I have the same crash.

So it's possible to patch this please?

Cordially, Venopsis.

[nicolasjoly]

Seems a LOT better with the new x64 1.3.0~346~gd1a19d4~snapshot, but it can still happen.

[Venopsis]

Hello,

I updated Mumble and verify the version in the log of my server. I'm actually in x64 and I have no more bugs with the registered users list.

I confirm you that the last update patch the problem.

Cordially, Venopsis.

[mkrautz]

We haven't yet had time to look at this bug, so there haven't been any changes. The crashes are probably still there.

[Venopsis]

Oh strange because I updated with the last version and now I've no bug with the list. I don't know what you did but it's work for this problem.

[nicolasjoly]

I clearly said it was still there but just rarer one post above. Please test thoroughly before saying it's fixed.

[Venopsis]

And I have clearly tested it before said that. I said that in my case. I not said that globally.

[sidewinder94]

After a server update 1.2.4 -> 1.2.8 the crashes started to occur for me. I'm running the latest x64 snapshot

[hacst]

Can't reproduce this locally and unfortunately it seems like the x64 build doesn't feed into our symbolserver at this time (@mkrautz Are you aware of that?) so I can't analyse the dump file :( I'll keep trying to reproduce the issue and if that doesn't work hopefully someone can provide another dump after we fixed the symbolserver upload for the 64bit build.

[nicolasjoly]

I've retried with the latest x64 snapshot (mumble-1.3.0~384~g916dcc0) and get the same result.

https://dl.dropboxusercontent.com/u/27089531/ConsoleUPD.txt https://dl.dropboxusercontent.com/u/27089531/mumbleUPD.dmp

Hope this helps :smile:

[hacst]

@nicolasjoly Oh. I haven't fixed the upload for the symbols yet (I created #1413 for that) . I'll try to get the symbols directly from our build system. Maybe they were collected and just not inserted. If not I'll have to ping you again once I fixed the issue (it's quite late already over here).

[nicolasjoly]

Good news everyone! I'm fairly certain that this commit cde294f3a54944a0bdb8cc3f1cf4691cfdc9bc1c fixed this issue

I'm trying to spam the Registered Users on 1.3.0~447~g7d434bb x64 and can't get it to crash.

[hacst]

@nicolasjoly Awesome. Thanks for reporting back

I'll close this issue.