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Mumble is an open-source, low-latency, high quality voice chat software.
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New Snapshot 1.3.0~2306~g46462cd~snapshot affects game negatively #3029

Closed jammet closed 7 years ago

jammet commented 7 years ago

New Problem in Snapshot 1.3.0~2306\~g46462cd\~snapshot

Most likely involving the overlay.

After installing this update patch, it's started to affect a game I play.

I cannot MOVE anymore in DayZ now. It is like every time I press a key on the keyboard, the game stutters and lags and audio drops out entirely. It acts as if I was pressing every key on the keyboard at the same time.

This did not happen at all with the previous patch! And I can stop this behaviour by quitting mumble, OR disabling the overlay! But I need Mumble in my DayZ. ;) If possible with the overlay.

https://www.battleye.com/support/faq/

My BE Launcher is stuck at “Starting BattlEye Service…” stopping my game from launching. What’s wrong?

Something on your system prevents the BE Service from functioning properly. Please check the FAQ entry regarding BE Service installation/startup failures above for solutions.

davidebeatrici commented 7 years ago

Is the overlay enabled? If yes, try to disable it.

jammet commented 7 years ago

I just did, the overlay is causing this in some way. ;(

davidebeatrici commented 7 years ago

Is the overlay showing up in the game if you enable it?

jammet commented 7 years ago

I will restart the PC, game and mumble a few times. So far it does not.

On Sun, Apr 16, 2017 at 9:26 PM, Davide Beatrici notifications@github.com wrote:

Is the overlay showing up in the game if you enable it?

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/mumble-voip/mumble/issues/3029#issuecomment-294369373, or mute the thread https://github.com/notifications/unsubscribe-auth/ALYzf386u6OXvZ1-lSBr4F_ZHX3LJ4Kxks5rwmtzgaJpZM4M-tLh .

jammet commented 7 years ago

It shows up in Final Fantasy X HD Remaster. Not in Torchlight 2. Not in DayZ.

mkrautz commented 7 years ago

@jammet Is this a regression? Which version worked fine, which version is broken? We haven't made any big changes to the overlay code itself that should trigger this behavior.

jammet commented 7 years ago

I wish I could give you more precise information, but all I could tell you is, that one automatically detected patch download earlier, this was not happening.

Whatever this is, it affects only the keyboard of all input devices. So I can turn with the mouse without issue, but as soon as one or more keyboard keys are pressed, this game will act like I press a great number of them, stressed out.

Maybe something was changed about how keystrokes for Mumble are detected recently? Not that I understand why this is happening when of all things the overlay is enabled.

Sorry about this lack of useful information.

mkrautz commented 7 years ago

Can you try to navigate to Configure -> Settings -> Shortcuts and disable Enable Windows hooks and see if that helps?

jammet commented 7 years ago

Yes, of course. I've tried this a moment ago, also went through the other two options (like Xinput) in that section, restarted Mumble, launched DayZ this time with the Overlay re-enabled.

The problem persists. I wish this would have been an easy solution, but it seems to be something that's not immediately obvious somehow. I am glad that I can make this work at all, of course having the overlay would be very nice. Does anyody else own that game and has that exact same issue?

On Mon, Apr 17, 2017 at 3:54 PM, Mikkel Krautz notifications@github.com wrote:

Can you try to navigate to Configure -> Settings -> Shortcuts and disable Enable Windows hooks and see if that helps?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/mumble-voip/mumble/issues/3029#issuecomment-294489775, or mute the thread https://github.com/notifications/unsubscribe-auth/ALYzf3-ZDqlgcQycnEGdXCmy9GpOo8jZks5rw28rgaJpZM4M-tLh .

jammet commented 7 years ago

During our first group play (with a few players not present) yesterday, One other player reliably reproduced the same problem I'm encountering, and on other has not.

We don't live near each other, so we don't know how to compare details of our systems. For starters, we both use Windows 10 right now. That probably does not help much. ;(

Remadan commented 7 years ago

I have the same issue in Planetside 2. I'm sure it has something to do with BattlEye Anti-Cheat. There is a mentioning of similar problems in BattlEye FAQ: https://www.battleye.com/support/faq/. The only fix i found currently is to restart BattlEye service after game has already started. Win 7 x64

mkrautz commented 7 years ago

@jammet Just to confirm, it only happens in DayZ for you?

mkrautz commented 7 years ago

Also, it seems like DayZ uses BattlEye (from a quick Google search). And the symptoms linked to by @Remadan seems to fit the problem... Hmm...

The FAQ entry says "[...] constantly reloading into your game [...]". Mumble should, AFAIK, only try to inject once.

Did this problem with BattlEye only happen recently? I changed the overlay to unload itself when it is unsuccessful. I'm not sure if that has anything to do with it....:

https://github.com/mumble-voip/mumble/commit/2f07778a0eaf349b6a80489007ac31b7e54064f2

Remadan commented 7 years ago

@mkrautz I updated from 1931 to 2306 snapshot around 17 of april. Problem appeared the same day. Since mumble is the only thing that changed that day (no ingame patch), it was easy to find a culprit.

jammet commented 7 years ago

Yes - SO FAR this only happens in DayZ, but I can try other games if you like. I'm not sure if I have any others that use BattlEye, but I could try and check.

jammet commented 7 years ago

I've looked up that H1Z1 King of the Kill uses BattlEye. And yes it has the exact same problem as DayZ. The Overlay isn't visible in each, currently, but it was a hit or miss in recent months anyway. Half the time it would show up if I restarted either the game or Mumble. That's not too bad. I would like it to work together nicely of course. Video clip of what this looks like in both games: https://drive.google.com/open?id=0B7xPH-Oy3ifPMnYyRTVCMHZxeFVNX3lfM2RIcTJiWnozM1M0

mkrautz commented 7 years ago

Hopefully fixed in https://github.com/mumble-voip/mumble/commit/8f65051faf9e1cb4a921c4512387ddfc35eae9e5.

Building a new snapshot as we speak...

Remadan commented 7 years ago

Tried out new snapshot. Stuttering is gone. Overlay is still not showing though.

mkrautz commented 7 years ago

@Remadan And, your test case is Planetside 2?

Remadan commented 7 years ago

@mkrautz Yes, it is Planetside 2.

Remadan commented 7 years ago

@mkrautz I downloaded 1937 snapshot again and overlay is showing fine in planetside.

mkrautz commented 7 years ago

Do you use PlanetSide 2 via Steam, or standalone?

mkrautz commented 7 years ago

If it's standalone, we'd need to add the PlanetSide 2 launcher (or executable) to the launcher/program whitelist.

It'd be helpful if you could figure out the exe names for those for us, so we could add them. Thanks!

Remadan commented 7 years ago

@mkrautz It is standalone. I have added LaunchPad.exe to Allowed launchers list and overlay is showing again. I think the same launcher name used in most of daybreak games.

jammet commented 7 years ago

Most of the time the Overlay is not showing up in DayZ anymore. In this and the previous release, not once. But the stuttering issue has been taken care of, and I am very glad.

Sadly, DayZ does not have a launcher of sorts, so this problem with the Overlay not being visible, is probably related to something else. I don't know?

Kissaki commented 7 years ago

Added a summary to the first post:

https://www.battleye.com/support/faq/

My BE Launcher is stuck at “Starting BattlEye Service…” stopping my game from launching. What’s wrong?

Something on your system prevents the BE Service from functioning properly. Please check the FAQ entry regarding BE Service installation/startup failures above for solutions.

We should check the debug/trace logs.

mkrautz commented 7 years ago

@Kissaki I believe the stuttering is fixed via https://github.com/mumble-voip/mumble/commit/557eacd1e7e829c4a4e7af04b97d7ffdeed5471e.

Kissaki commented 7 years ago

Download and start DebugView. Then create a file named debugoverlay (no file name extension) next to your game exe.

Then launch the game, wait a moment, press a key, see if the log messages change, and post them here?

I don't own DayZ, but I could install Planetside 2.

Actually, I still have Planetside 2 installed it seems. I’ll have a look.

Kissaki commented 7 years ago

I was able to run it on PS2. Did not experience any stuttering upon keypresses.

@jammet @Remadan can you confirm this is no longer an issue for you?

Closing this as solved. Please give notice if the issue still exists.