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mumble-voip / mumble

Mumble is an open-source, low-latency, high quality voice chat software.
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Output cuts out on my end/Input still works #3345

Closed pepper-ann closed 2 years ago

pepper-ann commented 6 years ago

This problem is especially annoying because I don't know it happens until I become aware of the long silence on the other end. I can still transmit sound but I don't hear anything. When I restart Mumble, my push to talk doesn't work for a good minute, after which point it works fine. That is, until the output eventually cuts out again. I haven't noticed any pattern as to what could be causing it. I have tried running in adminstrator mode with no luck.

mkrautz commented 6 years ago

What platform, audio system, and version of Mumble are you experiencing this on?

pepper-ann commented 6 years ago

Sorry..

Windows 10, realtek driver 6.0.1.7806, Mumble 1.2.19

davidebeatrici commented 6 years ago

Could you install the latest snapshot and see if the issue persists, please?

pepper-ann commented 6 years ago

Are you referring to 1.3.0~2586~g894ade2~snapshot?

davidebeatrici commented 6 years ago

Yes.

pepper-ann commented 6 years ago

Ok it is installed, I'll report back after using it later tonight or tomorrow. Thanks!

davidebeatrici commented 6 years ago

You're welcome, thank you!

pepper-ann commented 6 years ago

So same issue persists. Also with this snapshot, I noticed that mumble freezer for about a half a minute when I select "connect" from the list of servers.

davidebeatrici commented 6 years ago

Is there something related to the issue in the developer console's log?

pepper-ann commented 6 years ago

I don't have a way to view that, let me figure out how to use it and I'll try to recreate the issue while the log is recording.

On Sun, Feb 25, 2018 at 10:40 PM, Davide Beatrici notifications@github.com wrote:

Is there something related to the issue in the developer console's log?

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/mumble-voip/mumble/issues/3345#issuecomment-368388329, or mute the thread https://github.com/notifications/unsubscribe-auth/AjAC7YA1FoGcNWQPTLzlKaYmjcOr1O7Xks5tYjWpgaJpZM4SNplz .

davidebeatrici commented 6 years ago

To enable it: Settings -> User Interface -> Enable Developer menu

You can view it by clicking on "Developer" from the main window's menu and then on "Developer Console..."

pepper-ann commented 6 years ago

Here is the developer console log, I was in mumble for a bit and then the problem occurred. I verified that they could hear me, but I couldn't hear anyone else.

2018-03-03 13:56:39.767 DirectSound: Disabled as WASAPI is available 2018-03-03 13:56:39.767 ASIO: No valid devices found, disabling 2018-03-03 13:56:39.797 G15LCDEngine_lglcd: Logitech LCD Manager not detected. 2018-03-03 13:56:39.799 CELT bitstream 8000000b from C:/Program Files (x86)/Mumble/Versions/1.3.0~2586~g894ade2~snapshot/celt0.0.7.0.dll 2018-03-03 13:56:39.801 CELT bitstream 80000010 from C:/Program Files (x86)/Mumble/Versions/1.3.0~2586~g894ade2~snapshot/celt0.0.11.0.dll 2018-03-03 13:56:39.803 Theme: "Mumble" 2018-03-03 13:56:39.803 Style: "Lite" 2018-03-03 13:56:39.804 --> qss: ":builtin/themes/Mumble/Lite.qss" 2018-03-03 13:56:39.804 Locale is "en_US" (System: "en_US") 2018-03-03 13:56:39.862 Database SQLite: "3.18.0" 2018-03-03 13:56:39.863 Bonjour: Failed to load dnssd.dll 2018-03-03 13:56:39.863 Overlay: Listening on "\\\\.\\pipe\\MumbleOverlayPipe" 2018-03-03 13:56:39.867 OverlayPrivateWin: overlay helper process 'C:\Program Files (x86)\Mumble\Versions\1.3.0~2586~g894ade2~snapshot/mumble_ol_helper.exe' started with PID 3824. 2018-03-03 13:56:39.870 OverlayPrivateWin: overlay helper process 'C:\Program Files (x86)\Mumble\Versions\1.3.0~2586~g894ade2~snapshot/mumble_ol_helper_x64.exe' started with PID 13012. 2018-03-03 13:56:39.873 Updating application palette 2018-03-03 13:56:40.122 AudioInput: Opus encoder set for VOIP 2018-03-03 13:56:40.123 AudioInput: 72000 bits/s, 48000 hz, 480 sample 2018-03-03 13:56:39.946 GlobalShortcutWin: No LowLevelHooksTimeout registry key found. 2018-03-03 13:56:40.095 GlobalShortcutWin: GKeys initialized, isValid: 0 2018-03-03 13:56:40.096 XboxInput: using XInput DLL 'XInput1_4.dll' 2018-03-03 13:56:40.096 XboxInput: using XInputGetStateEx() as querying function. 2018-03-03 13:56:40.096 GlobalShortcutWin: XboxInput initialized, isValid: 1 2018-03-03 13:56:40.128 WASAPIInput: Latencies 100000 30000 => 100000 2018-03-03 13:56:40.128 Adding device {6f1d2b60-d5a0-11cf-bfc7-444553540000} Mouse Mouse:8 type 0x00000112 guid product {6f1d2b60-d5a0-11cf-bfc7-444553540000} 2018-03-03 13:56:40.129 Adding device {6f1d2b61-d5a0-11cf-bfc7-444553540000} Keyboard Keyboard:127 type 0x00000413 guid product {6f1d2b61-d5a0-11cf-bfc7-444553540000} 2018-03-03 13:56:40.137 WASAPIOutput: Latencies 100000 30000 => 100000 2018-03-03 13:56:40.157 WASAPIOutput: Output stream format 1 2018-03-03 13:56:40.157 WASAPIOutput: Stream Latency 0 (1056) 2018-03-03 13:56:40.157 WASAPIOutput: Periods 10000us 3000us (latency 0us) 2018-03-03 13:56:40.157 WASAPIOutput: Buffer is 22000us (1) 2018-03-03 13:56:40.158 AudioOutput: Initialized 2 channel 48000 hz mixer 2018-03-03 13:56:40.194 Adding device {603dbd20-f12d-11e6-8001-444553540000} Corsair STRAFE Gaming Keyboard Corsair STRAFE Gaming Keyboard:4096 type 0x00010011 guid product {1b151b1c-0000-0000-0000-504944564944} 2018-03-03 13:56:40.203 WASAPIInput: Mic Stream format 1 2018-03-03 13:56:40.203 WASAPIInput: Stream Latency 0 (1056) 2018-03-03 13:56:40.210 WASAPIInput: Echo Stream format 1 2018-03-03 13:56:40.210 AudioInput: Initialized mixer for 2 channel 48000 hz mic and 2 channel 48000 hz echo 2018-03-03 13:56:40.212 Adding device {7e16f710-f12f-11e6-8002-444553540000} Corsair composite virtual input device Corsair composite virtual input device:1024 type 0x00010011 guid product {1bf01b1c-0000-0000-0000-504944564944} 2018-03-03 13:56:40.217 AudioInput: ECHO CANCELLER ACTIVE 2018-03-03 13:56:40.426 libpng warning: iCCP: known incorrect sRGB profile 2018-03-03 13:56:48.113 OpenSSL Support: 1 (OpenSSL 1.0.2k 26 Jan 2017) 2018-03-03 13:56:48.186 SSL: CA certificate filter applied. Filtered size: 110, original size: 110 2018-03-03 13:56:48.186 ServerHandler: TLS cipher preference is "ECDHE-RSA-AES256-GCM-SHA384:ECDHE-ECDSA-AES256-GCM-SHA384:ECDHE-RSA-AES128-GCM-SHA256:ECDHE-ECDSA-AES128-GCM-SHA256:DHE-RSA-AES256-GCM-SHA384:DHE-RSA-AES128-GCM-SHA256:DHE-RSA-AES256-SHA:DHE-RSA-AES128-SHA:AES256-SHA:AES128-SHA" 2018-03-03 13:56:48.188 ServerHandler: QOS2 loaded 2018-03-03 15:24:09.509 AudioInput: Opus encoder set for VOIP 2018-03-03 15:24:09.510 AudioInput: 72000 bits/s, 48000 hz, 480 sample 2018-03-03 15:24:09.511 WASAPIInput: Latencies 100000 30000 => 100000 2018-03-03 15:24:09.513 WASAPIOutput: Latencies 100000 30000 => 100000 2018-03-03 15:24:09.570 WASAPIInput: Mic Stream format 1 2018-03-03 15:24:09.570 WASAPIInput: Stream Latency 0 (1056) 2018-03-03 15:24:09.584 WASAPIOutput: Output stream format 1 2018-03-03 15:24:09.584 WASAPIOutput: Stream Latency 0 (1056) 2018-03-03 15:24:09.584 WASAPIOutput: Periods 10000us 3000us (latency 0us) 2018-03-03 15:24:09.584 WASAPIOutput: Buffer is 22000us (1) 2018-03-03 15:24:09.587 WASAPIInput: Echo Stream format 1 2018-03-03 15:24:09.587 AudioOutput: Initialized 2 channel 48000 hz mixer 2018-03-03 15:24:09.587 AudioInput: Initialized mixer for 2 channel 48000 hz mic and 2 channel 48000 hz echo 2018-03-03 15:24:09.587 AudioInput: ECHO CANCELLER ACTIVE
pepper-ann commented 6 years ago

So after leaving the developer console open for a long time, I was able to pinpoint the entries that occured when the sound cuts out:

2018-03-11 10:25:36.047 WASAPINotificationClient: Default device changed flow= 0 role= 1 device "{0.0.0.00000000}.{dade4e67-55f9-4413-b5c2-825f5a4e94cf}" 2018-03-11 10:25:36.099 WASAPINotificationClient: Default device changed flow= 0 role= 0 device "{0.0.0.00000000}.{dade4e67-55f9-4413-b5c2-825f5a4e94cf}" 2018-03-11 15:58:35.788 WASAPINotificationClient: Default device changed flow= 0 role= 1 device "{0.0.0.00000000}.{6186de92-785e-41b5-962c-6b65b63adf83}" 2018-03-11 15:58:35.789 WASAPINotificationClient: Default device changed flow= 0 role= 0 device "{0.0.0.00000000}.{6186de92-785e-41b5-962c-6b65b63adf83}" 2018-03-11 18:57:37.922 WASAPINotificationClient: Default device changed flow= 0 role= 1 device "{0.0.0.00000000}.{dade4e67-55f9-4413-b5c2-825f5a4e94cf}" 2018-03-11 18:57:37.922 WASAPINotificationClient: Default device changed flow= 0 role= 0 device "{0.0.0.00000000}.{dade4e67-55f9-4413-b5c2-825f5a4e94cf}" 2018-03-11 19:03:38.039 WASAPINotificationClient: Default device changed flow= 0 role= 1 device "{0.0.0.00000000}.{6186de92-785e-41b5-962c-6b65b63adf83}" 2018-03-11 19:03:38.046 WASAPINotificationClient: Default device changed flow= 0 role= 0 device "{0.0.0.00000000}.{6186de92-785e-41b5-962c-6b65b63adf83}"

any ideas?

pepper-ann commented 6 years ago

updates:

still getting the same issue. it's very frustrating

i got new headphones, windows 10 pro 1709 audio driver: 10.0.16299.15 corsair void

any help will be very appreciated

Krzmbrzl commented 2 years ago

I think this is the same issue as https://github.com/mumble-voip/mumble/issues/5421. Since we have some more active discussion over there, I'll close this issue in favor of the linked one