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musescore / MuseScore

MuseScore is an open source and free music notation software. For support, contribution, bug reports, visit MuseScore.org. Fork and make pull requests!
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Keep getting message about could not connect to musescore.com please check your interent. #19318

Closed George145s closed 1 year ago

George145s commented 1 year ago

Issue type

Cloud saving/loading issue

Bug description

I am trying to open my compositions which are saved onto the msuescore cloud how ever keep getting this message. I am a school student so went to my IT department who after some testing showed it was not being blocked by any of their servers or blockers. please can this be fixed.

Steps to reproduce

open MS4 click open files opened the score score doesn't open and message apears

Screenshots/Screen recordings

Screenshot 2023-09-05 at 20 36 20

MuseScore Version

4.1.1

Regression

Yes, this used to work in a previous version of MuseScore 4.x

Operating system

macOS

Additional context

No response

shoogle commented 1 year ago

Is this a school computer or a laptop you can take home? If it's a laptop, does it work when you connect it to a different network outside the school?

George145s commented 1 year ago

its my laptop and ive tryed it on several networks at home and school

cbjeukendrup commented 1 year ago

Could you please upload the log files from Diagnostic > "Save diagnostic files" (within MuseScore)?

George145s commented 1 year ago

Hi On 7 Sep 2023, at 16:49, Casper Jeukendrup @.> wrote:Could you please upload the log files from Diagnostic > "Save diagnostic files" (within MuseScore)?—Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you authored the thread.Message ID: @.>

cbjeukendrup commented 1 year ago

@George145s It looks like something went wrong with your latest comment. In my experience, replying via email often doesn't work well. Better to comment here on GitHub directly.

MarcSabatella commented 1 year ago

Also see https://musescore.org/en/node/354424, and be sure the scores are actually present on musescore.com. That is, log on to the website with your web browser and be sure you see them.

cbjeukendrup commented 1 year ago

Logging out from the desktop app and logging in again might also help... (And in MuseScore 4.2, there will be more accurate error messages, so that we can hopefully get a better idea of what's the problem. But those diagnostic files would also be useful, if you could still upload those.)

George145s commented 1 year ago

i get a message saying something went wrong and we cant process that file?

George145s commented 1 year ago

its re logged into it and it has opened, thankyou so much