Can't get response of VideoViewsAPI

[surajitcovalense]

I am trying to fetch the video view list and event track by following openapi = MuxRuby.configure do |config| config.username = ENV['MUX_TOKEN_ID'] config.password = ENV['MUX_TOKEN_SECRET'] end

API Client Initialization

api_instance = MuxRuby::VideoViewsApi.new result = api_instance.get_video_view(id)

incidents_api = MuxRuby::IncidentsApi.new incidents = incidents_api.list_incidents

Its returning

ETHON: performed EASY effective_url=https://api.mux.com/data/v1/incidents response_code=404 return_code=ok total_time=1.112898 MuxRuby::NotFoundError: HTTP status code: 404 Response headers: {"cache-control"=>"max-age=0, private, must-revalidate", "content-type"=>"application/json; charset=utf-8", "date"=>"Wed, 20 Oct 2021 10:54:08 GMT", "server"=>"Mux API Server v1.135.0", "x-request-id"=>"Fq-3xWmMCuVyTiwATTQK", "content-length"=>"121"} Response body: {"error":{"type":"not_found","messages":["The requested resource either doesn't exist or you don't have access to it."]}}

Can anyone help me?

[eropple]

Hi there - is your Mux access token set up to work with Data?

[surajitcovalense]

Hi there - is your Mux access token set up to work with Data?

Yes, I've setup the token_id and secret_key

[eropple]

Sorry, I mean that is it set up to grant read access to Data? You can find that when you create your token, e.g.:

Also - is your Mux plan one that enables incidents? You can check with our support team via the button by emailing help@mux.com.

[surajitcovalense]

The configurations updated. The plan is now STARTER, am still getting the above error messages (not found and payment require message as well). So for the below info, which API I need to call?

• How many times a video has been loaded
• How many times a video has been played/watched
• Average play duration
• How many times each link in the video has been seen
• etc..

[philcluff]

Hi @surajitcovalense, for product related questions like this, please can you reach out to the Mux support team on help@mux.com - github issues should only be used for issues with this SDK.

Thanks!