search

muxinc / videojs-mux-kit

MIT License
33 stars 11 forks source link

Problem showing subtitles on a live event #105

Open peacepostman opened 1 year ago

peacepostman commented 1 year ago

Hello,

We are encountering an issue while trying to show subtitles during a live event. The only way to display subtitles during a live event was to downgrade videojs-mux-kit to v.0.11.3

Best regards, Ben

dylanjha commented 1 year ago

Hi @peacepostman -- thanks for opening this issue.

Can you provide more details about how you are getting subtitles? Are you using Mux's auto-generated ones on your live stream? Or are you creating your own subtitles and sending them with the RTMP stream?

peacepostman commented 1 year ago

Hi @dylanjha ! Sorry for the timelapse

I was simulating subtitles using OBS. When i was inspecting the network with the last version of videojs-mux-kit i was seeing the incoming subtitles but nothing was showing on screen, and after some delay, even if i had specifically selected the proper subtitle source, no more vtt file was getting fetched.

Hope this is enough to reproduce on your side.

Best regards, Ben

dylanjha commented 1 year ago

Thanks @peacepostman

For debugging purposes, would it be possible to try with Mux Player and see if the subtitles show up there. It would help us narrow down on possible causes.