Not working on Disney+

[kbsarrow]

It seems that 'dualsub' is not working on Disney+

[khaeunie]

Same problem here. "Dualsub" is not working on Dİsney+ since yesterday. I use this extention only for Disney+. I hope the problem can be solved as soon as possible.

[fragarray]

+1

[muzuiget]

Hi guys.

• Update to Chrome 107 and Dualsub 2.4.0.
• Check your Disney+ account setings to disable "new design layout preivew" feature (if any).

Then test it again, if it still does'nt work, please post your Disney+ region and some testing video urls.

[fragarray]

Hi guys.

• Update to Chrome 107 and Dualsub 2.4.0.
• Check your Disney+ account setings to disable "new design layout preivew" feature (if any).

Then test it again, if it still does'nt work, please post your Disney+ region and some testing video urls.

Hi, after update chrome and extension nothing change. In can't find "new design layout preivew" feature. My region is Italy.

[khaeunie]

I also updated Chrome 107 and deleted extension and downloaded it again but it's still not working. My region is Turkey. And for example, Dualsub is not working for this video:: https://www.disneyplus.com/ko-kr/video/06ca06ee-00ef-48af-bc90-850a35c543b4

[muzuiget]

Dualsub still works on US region, maybe they deploys the new design layout on some regions only.

[muzuiget]

You can use a US proxy to workaournd this until Dualsub fix this issue.

[khaeunie]

Even though I use VPN and locate it to United States, still works on Netflix but doesn't work on Disney+.

[muzuiget]

So Disney+ is doing A/B testing, the website code is diffrrence on difference accounts/regions/browsers.

[Fred00231]

Hi, after update chrome and extension nothing change. I can't find "new design layout preivew" feature. My region is Taiwan.

[muzuiget]

Netflix has a user settings called https://www.netflix.com/DoNotTest, it allows users to quit the testing new website layout, it looks like Disney+ doesn't a setting like that.

And I notice if you change the profile UI language to non-English, it won't redirect you to a new url:

• English

https://www.disneyplus.com/video/06ca06ee-00ef-48af-bc90-850a35c543b4

• non-English

https://www.disneyplus.com/ko-kr/video/06ca06ee-00ef-48af-bc90-850a35c543b4

So you have any luck to change the profile language?

[muzuiget]

If it doesn't works, it is painful that I can't reproduce the issue on my computer.

So I will build a debug version Dualsub, which add some debug messages to the DevTools console, to help me find out where the issue happen.

[khaeunie]

I changed my profile language. It's English now. But still Dualsub is not working. And I'm sorry for troubling and bothering you..

[khaeunie]

There are also comments under the Dualsub extension on chrome web store. I hope this problem can be solved soon. Thank you for your hard work.

[ksiwososj]

It's still not working. When will it be available?

[Lesl1eDay]

My disney+ subtitle was not working since last night in UK, hoping for fixing QAQ

[a0071234c]

If it doesn't works, it is painful that I can't reproduce the issue on my computer.

So I will build a debug version Dualsub, which add some debug messages to the DevTools console, to help me find out where the issue happen.

现在的情况是：美国注册的Disney+账号，哪怕转过区了，插件也是可以用的，但是新加坡直接注册的Disney+账号就不能用，可能其它国家注册的也不行吧。希望这条信息能给你提供帮助。

[muzuiget]

I test again, my account still works.

[muzuiget]

I use a Seoul proxy and test again, it still works. I got the message "It look like you area travelling" on logging in.

So this issue is related to the account, not the IP region.

[muzuiget]

The fastest solution is somebody can borrow me an account that can reproduce the issue on my computer.

If there is a volunteer, please sent the account to my email muzuiget@gmail.com, you can reset the password later.

[Lesl1eDay]

The fastest solution is somebody can borrow me an account that can reproduce the issue on my computer.

If there is a volunteer, please sent the account to my email muzuiget@gmail.com, you can reset the password later.

我已邮件发您，辛苦您了

[muzuiget]

I have recevied 3 accounts currently, I will test them later.

[muzuiget]

I test it hours ago, and I found my account also not works, maybe Disney+ has pushed the changes to all accounts. I can reproduce and fix the bug with my account.

I have released the v2.5.0 to Chrome Store, please try it.

[Fred00231]

It's working now. My account is register in Taiwan. thank you for your help!

[lazyguy328]

It works now on Disney+ but has not worked on Netflix since this morning.

[lazyguy328]

[muzuiget]

@lazyguy328 we track it in #470

[lazyguy328]

sure, the Disney+ should be of no problem now

[ksiwososj]

I'm using vpn from USA to Canada, but it doesn't work like this. -----> {500} why..??

[muzuiget]

@ksiwososj You can create another post if you are using api.dualsub.xyz service.

[ksiwososj]

Now, It's working. Thank you.

[ksiwososj]

Suddenly, it's not working again.. shit..