Help needed

[JeanneZuidhorn]

Goodmorning,

View days ago I bought Photocloud. A super program to automatically show my mother the outside world.

I paid Google €3.99, but it doesn't work. I keep seeing the screen to buy the program. I asked Google to refund my money but they didn't. I just had to contact the developer. (It's not easy, to be honest.)

Can you help me?

(maybe this isn't the right place to get a solution for this, but I don't really know where else to go. )

[mvysny]

Hi Jeanne, this is the correct place :+1:

I'm sorry to hear about your troubles. Actually Google is in charge of the payments and refunds (since they charge 15% for that service and the payments are handled by Google and the "Google Play" app store); Google ditching their responsibility like that is really infuriating. But they're the monopoly so they can suck however they want I suppose :/

There is a list of FAQs here, please try to follow steps outlined in "Purchase not restored after reinstall".

I can give you a refund if need be - just let me know your transaction ID and I'll try to do my best.

[JeanneZuidhorn]

Thanks for your quick response. The world isn't as bad as I first thought ;-)

I will of course go through the steps, because I want it to work. But I do hope that you don't let things figure out endlessly, if there is a more easy solution.

Op do 12 aug. 2021 om 09:09 schreef Martin Vysny @.***>:

Hi Jeanne, this is the correct place 👍

I'm sorry to hear about your troubles. Actually Google is in charge of the payments and refunds (since they charge 15% for that service and the payments are handled by Google and the "Google Play" app store); Google ditching their responsibility like that is really infuriating. But they're the monopoly so they can suck however they want I suppose :/

There is a list of FAQs here http://www.android-photo-frame.eu/faq.html, please try to follow steps outlined in "Purchase not restored after reinstall".

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/mvysny/photocloud-frame-slideshow/issues/161#issuecomment-897402140, or unsubscribe https://github.com/notifications/unsubscribe-auth/AVFRSY63IBRTKH4H5MOIISLT4NXSDANCNFSM5CAMUEIQ . Triage notifications on the go with GitHub Mobile for iOS https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Android https://play.google.com/store/apps/details?id=com.github.android&utm_campaign=notification-email .

[JeanneZuidhorn]

Hello again,

I factory swiped my tablet, I install again. What I see is a true near the API, a false near the unlocked Nagging and true near the Daydream thing What went wrong? Did I purchased the wrong item? Can I do anything to correct this? I will send you my purchase and print-screen Can you give me the right instructions?

Thanks

[mvysny]

Hi, yeah it sounds like you have bought the incorrect item. Just let me know and I'll try to refund.

[JeanneZuidhorn]

Please, but I can buy the other item, I'm not bankrupt if a pay more. Better expensive then not for sale! Just let me know how to proceed

On Tue, 17 Aug 2021, 20:31 Martin Vysny @.***> wrote:

Hi, yeah it sounds like you have bought the incorrect item. Just let me know and I'll try to refund.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/mvysny/photocloud-frame-slideshow/issues/161#issuecomment-900535080, or unsubscribe https://github.com/notifications/unsubscribe-auth/AVFRSY7AVJ3GKAJADD7WZF3T5KTG3ANCNFSM5CAMUEIQ . Triage notifications on the go with GitHub Mobile for iOS https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Android https://play.google.com/store/apps/details?id=com.github.android&utm_campaign=notification-email .

[mvysny]

No problem! There are two Purchase options when you open the PhotoCloud Settings:

• Purchase
• Purchase Daydream/Screensaver

You accidentally purchased the latter one, while you need to purchase the former one, simply titled "Purchase". There's a summary just below the option stating "Supports the author and removes the nagging dialog - thank you! :)" which refers to the Nagging Dialog Removal :)

However, it's true that the caption should be a more informative "Purchase Remove Nagging Dialog" instead of just "Purchase" - I'll update the caption.

[JeanneZuidhorn]

Oké, but what did I buy with the other option? Daydream screensaver? It is a screensaver already with all the different foto?

Op do 19 aug. 2021 07:30 schreef Martin Vysny @.***>:

No problem! There are two Purchase options when you open the PhotoCloud Settings:

• Purchase
• Purchase Daydream/Screensaver

You accidentally purchased the latter one, while you need to purchase the former one, simply titled "Purchase". There's a summary just below the option stating "Supports the author and removes the nagging dialog - thank you! :)" which refers to the Nagging Dialog Removal :)

However, it's true that the caption should be a more informative "Purchase Remove Nagging Dialog" instead of just "Purchase" - I'll update the caption.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/mvysny/photocloud-frame-slideshow/issues/161#issuecomment-901622607, or unsubscribe https://github.com/notifications/unsubscribe-auth/AVFRSY6U7CHTTUMX7VXDOPLT5SJIRANCNFSM5CAMUEIQ . Triage notifications on the go with GitHub Mobile for iOS https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Android https://play.google.com/store/apps/details?id=com.github.android&utm_campaign=notification-email .

[mvysny]

The Daydream purchase unlocks the PhotoCloud integration with "Android Daydream", see https://www.samsung.com/my/support/mobile-devices/what-is-the-daydream-feature-and-how-do-i-use-it-on-my-samsung-galaxy-s5/ for more details. In short, if you don't use Android Daydream, then the "Daydream" PhotoCloud purchase option won't add any new features for you.