Purchase not restored after reinstall

mvysny / photocloud-frame-slideshow

Android Digital Photo Frame

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Purchase not restored after reinstall #96

Closed eugef66 closed 5 years ago

eugef66 commented 5 years ago

Hello, I purchased a removal of nagging “please purchase” slide through in-app purchase ($3.99) in Sep 2018. Yesterday I had to reset my tablet and reinstalled PhotoCloud app from Google Play store , however my purchase was not restored and there is no options in settings to do so. The nagging slide shows randomly. Please, advice.

mvysny commented 5 years ago

Hi, I am sorry for your troubles. The purchase should definitely survive factory wipes of your phone. I've added more info and a troubleshooting at the FAQ page, please find it there: http://www.android-photo-frame.eu/faq.html Let me know if that helps.

eugef66 commented 5 years ago

Hello Martin, Thank you for a quick response. I deleted and re-installed an app and this time the purchase was restored. No more “nagging picture”. Not sure what happened, but you can close this issue now. Thank you again for your support.

mvysny commented 5 years ago

Hi, thank you for letting me know! I'm happy that the issue has been resolved for you. It's a bit hard to debug this kind of issues remotely. At least we now have a decent FAQ in case this bug happens again :) Best regards :+1: