Episode Play hangs MediaPortal process

[GoogleCodeExporter]

What steps will reproduce the problem?
1. start MediaPortal
2. navigate to My Tv Series
3. Select a TV Series
4. Select an Episode

What is the expected output? What do you see instead?
- I expect to see the Episode play
- MediaPortal stops responding and must be stopped using
  Task Manager

What version of MP-TVSeries and MediaPortal are you using?
MP-TVSeries Version 3.1.1.1864
MediaPortal Version 1.2.0

What Skin are you using?
Default Wide

On what operating system?
Windows 7/SP1 - 32bit

Attached is Log Collection.  I have a dump of MediaPortal, but it is 427MB.

Please provide any additional information below e.g. Logs & Pictures.
http://code.google.com/p/mptvseries/wiki/FAQ#Submitting_Useful_Log_Files

Original issue reported on code.google.com by KitanaiY...@gmail.com on 4 Oct 2011 at 5:16

Attachments:

• MediaPortalLogs_04_10_11__11_45.zip

[GoogleCodeExporter]

Steps to debug:

1. Does the same file play fine in MyVideos?
2. Is the file maybe causing a problem in the MediaInfo scan phase? Disable 
MediaInfo usage to test, or update to 32-bit v0.7.50 DLL by overwriting the one 
in your MediaPortal data folder.
3. Do you have any codec issues? Does the same file play fine in another 
DirectShow media player such as Windows Media Player? Run MediaPortal and 
MP-TVSeries in debug mode otherwise, so that a DirectShow graph can be created 
and examined.

Original comment by RoChess....@gmail.com on 4 Oct 2011 at 5:22

[GoogleCodeExporter]

4. Also disable any plugin that might tie into the process, such as InfoService 
and/or Fanart Handler.

Original comment by RoChess....@gmail.com on 4 Oct 2011 at 5:23

[GoogleCodeExporter]

Sorry, did not see your log attachment.

The last line in your MediaPortal.log shows

"2011-10-04 11:40:55.888848 [Debug][MPMain(1)]: Loading AR modes from "movies" 
section..."

Which is normally followed by the MediaInfo process to get the information from 
the media file. So focus your attention to that. First update the mediainfo.dll 
file in your mediaportal program folder with the 32-bit v0.7.50 version 
available at the MediaInfo website.

If that fails, remove the MediaInfo DLL file from the program folder (easiest 
way to ensure it is disabled) and see if that fixes it. It's not a final 
solution, but at least it allows you to find out what is going wrong.

Once you established it is for sure MediaInfo.DLL then you can hop on MediaInfo 
SourceForge website and talk to their developers for a solution to the problem, 
or examine the media files you have for corruption (you might have bad sectors 
on your harddisk for example, or journal entry corruption in NTFS).

Original comment by RoChess....@gmail.com on 4 Oct 2011 at 5:28

[GoogleCodeExporter]

You Duh Man!!

D/L-ed the v0.7.50 version of MediaInfo.dll... and copied it to my MediaPortal 
folder,
re-ran the above and bazinga... it worked.

As I didn't install MediaInfo on this box, did this come with MediaPortal?  or 
did it come with MP-TVSeries?

BTW... to answer your questions... Yes the file does play fine with MyVideos, 
but only if I turn off MP-TVSeries.

I was also having an issue with MP-TVSeries when doing a scan.  It seemed to 
get stuck trying to get MediaInfo for a variety of files.  In the config 
dialog, it would
frequently just sit there trying to get MediaInfo.  But I was going to submit 
one bug report at a time... This appears to be the solution for both of my 
problems.

Thanks!

Original comment by KitanaiY...@gmail.com on 4 Oct 2011 at 6:01

[GoogleCodeExporter]

MediaInfo comes with MediaPortal, hopefully that will get updated for next 
version if its causing issues for people. More people that mention it in their 
forums the more likely it will occur :)

Original comment by damien.haynes@gmail.com on 6 Oct 2011 at 10:02

• Changed state: WontFix