Can't backup in shared hosting environment

[Lu-H]

Hi there!

Thank you very much for your effort you put in to this great plugin! Maybe you could point me in the right direction to solve my problem. I am having difficulties trying to get EasyBackup running. When I hit Create Backup it throws a error ('Something is wrong'), but the status checks are all green ticked. I was thinking about setting the right permissions, but as it is a shared hosting environment (ionos) I don't have a sudo user.

Here is my status check and log.

[2021-11-09 10:18:05] security.DEBUG: Stored the security token in the session. {"key":"_security_secured_area"} []
[2021-11-09 10:18:03] request.CRITICAL: Uncaught PHP Exception Symfony\Component\Filesystem\Exception\IOException: "Failed to touch "/homepages/44/d706901053/htdocs/kimai2/var/easy_backup/easybackup.log"." at /homepages/44/d706901053/htdocs/kimai2/vendor/symfony/filesystem/Filesystem.php line 151 {"exception":"[object] (Symfony\\Component\\Filesystem\\Exception\\IOException(code: 0): Failed to touch \"/homepages/44/d706901053/htdocs/kimai2/var/easy_backup/easybackup.log\". at /homepages/44/d706901053/htdocs/kimai2/vendor/symfony/filesystem/Filesystem.php:151)"} []
[2021-11-09 10:18:03] security.DEBUG: Guard authenticator does not support the request. {"firewall_key":"secured_area","authenticator":"App\\Security\\TokenAuthenticator"} []
[2021-11-09 10:18:03] security.DEBUG: Checking support on guard authenticator. {"firewall_key":"secured_area","authenticator":"App\\Security\\TokenAuthenticator"} []
[2021-11-09 10:18:03] security.DEBUG: Checking for guard authentication credentials. {"firewall_key":"secured_area","authenticators":1} []
[2021-11-09 10:18:03] security.DEBUG: User was reloaded from a user provider. {"provider":"App\\Security\\KimaiUserProvider","username":"sampleUser"} []
[2021-11-09 10:18:03] security.DEBUG: Read existing security token from the session. {"key":"_security_secured_area","token_class":"Symfony\\Component\\Security\\Core\\Authentication\\Token\\UsernamePasswordToken"} []
[2021-11-09 10:18:03] request.INFO: Matched route "create_backup". {"route":"create_backup","route_parameters":{"_route":"create_backup","_controller":"KimaiPlugin\\EasyBackupBundle\\Controller\\EasyBackupController::createBackupAction","_locale":"en"},"request_uri":"https://kimai.website.de/en/admin/easy-backup/create_backup","method":"GET"} []

View status checks | - -- | -- Path '/homepages/44/d706901053/htdocs/kimai2/var' readable | (y) Path '/homepages/44/d706901053/htdocs/kimai2/var' writable | (y) PHP extension 'zip' loaded | (y) Kimai version | (y) 1.15.5 stable git rev-parse HEAD | (y) bbf25823b804e31fe75570e2dcb2bf3d905e31b6 Database | (y) mysql /usr/bin/mysqldump --version | (y) mysqldump Ver 10.19 Distrib 10.3.31-MariaDB, for debian-linux-gnu (x86_64) /usr/bin/mysql --version | (y) /usr/bin/mysql Ver 15.1 Distrib 10.3.31-MariaDB, for debian-linux-gnu (x86_64) using readline 5.2

[mxgross]

Hello,

please create the file /homepages/44/d706901053/htdocs/kimai2/var/easy_backup/easybackup.log by hand and try it again. Then it should work.

Kind regards Max

[Lu-H]

Wow! I am impressed by this quick support! Now it works. Many Thanks. I needed to create the folder _/easybackup/ in /var/ since the regular folder of the plugin is /var/plugins/EasyBackupBundle/ Maybe this was the problem

Best regards Lukas