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mymonero / mymonero-app-js

The JS codebase for the MyMonero desktop apps
BSD 3-Clause "New" or "Revised" License
528 stars 154 forks source link

No wallet balance #516

Open Darkdottie opened 2 years ago

Darkdottie commented 2 years ago

I moved wallets from. Guarda wallet. Put in correct mnemonic and no coins show. Help. I think my wallet needs to be synced. I also see very few ways to split help from your team other than posting here. Thanks my email is darkdottiedoo@protonmail.com

devinpearson commented 2 years ago

You will need to contact support via the chat function on mymonero.com or email support@mymonero.com and they will assist importing your wallet

Darkdottie commented 2 years ago

I had to reset my proton mail password therefore I can't read your message can you send response again in plain text

Sent with Proton Mail secure email.

------- Original Message ------- On Monday, September 5th, 2022 at 1:34 AM, Devin @.***> wrote:

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LivBoss commented 2 years ago

Please contact our support team via email at support@mymonero.com, or via our chat function on mymonero.com. They can assist you with importing your wallet so that your balance will show.

LivBoss commented 2 years ago

We believe you were assisted by our support team.