save option not working

mypaint / mypaint

MyPaint is a simple drawing and painting program that works well with Wacom-style graphics tablets.

https://mypaint.app

GNU General Public License v2.0

2.69k stars 387 forks source link

save option not working #370

Closed fireosul closed 9 years ago

fireosul commented 9 years ago

Any one having trouble on my paint where they can't save. Its says error. I keep trying to save as different files but it is not working.

achadwick commented 9 years ago

(Thanks for the feedback! Please read the bug reporting guidelines so we can deal with this issue more effectively.)

I need to know what version of MyPaint this is, and from where you got it. You can find the version in Help→About MyPaint.
I need to know what OS (and version) you are running MyPaint on.
I need to know the full error text you are referring to. Please paste it here.

fireosul commented 9 years ago

The program I have is mypaint-1.0.0-win32-installer.exe* ( build by tumagonx ) I got this from the my paint website I'm running this on Microsoft windows XP The save option wont work. I keep getting an error message that tells me "Unable to save: permission denied." and another pop up comes up saying there is a programming bug detected.

 On Tuesday, July 21, 2015 6:17 PM, Andrew Chadwick <notifications@github.com> wrote:

(Thanks for the feedback! Please read the bug reporting guidelines so we can deal with this issue more effectively.)

I need to know what version of MyPaint this is, and from where you got it. You can find the version in Help→About MyPaint.
I need to know what OS (and version) you are running MyPaint on.
I need to know the full error text you are referring to. Please paste it here. — Reply to this email directly or view it on GitHub.

achadwick commented 9 years ago

Sorry, but 1.0.0 is super-old, and we don't support it any more.

Also, support for Windows XP has been dropped by Microsoft since April 2014. You should upgrade your operating system to Windows 7 or newer: I don't intend to support MyPaint under Windows Vista or earlier.

A newer version of MyPaint is available. Please could you try either the new 1.2.0-beta build from https://github.com/mypaint/mypaint/releases/tag/v1.2.0-beta.0, or @tumagonx 's rather better tested 1.2.0-alpha build from http://www.opensourcepack.blogspot.fr/2013/01/mypaint-and-pygi.html? Let us know if this has not fixed the problem. Either might work under obsolete versions of Windows, but this is untested.

achadwick commented 9 years ago

Triage note: Obsolete versions. Needs backtrace. Needs steps to reproduce. May need info about the reporter's system (filesystem encoding issues?). If this is reproducible with Win 7 or later and a recent alpha or beta release for 1.2.0, this may indicate a fault we can fix. However, close in 2 weeks if no actionable report emerges.

achadwick commented 9 years ago

@zb13y I don't know if that is the same issue that @fireosul saw. Please could you raise it as a separate issue? Thanks.

(I think some of the Traceback may have been incorrectly pasted - it seems a little garbled somehow?)

achadwick commented 9 years ago

@fireosul Please test with the updated beta (v1.2.0-beta.0.73) just released at https://github.com/mypaint/mypaint/releases/tag/v1.2.0-beta.0. Does that fix this issue for you? Please respond.

achadwick commented 9 years ago

Many bugs like this during save have been fixed recently, including ones that present as permissions errors. MyPaint was mishandling a variable containing a path, doing character conversions wrongly. Attempting to write into a garbled path that doesn't exist in a protected location, such as C:\Users\<garble>\your\chosen\path.ora, presents as a permissions error on Windows.

@fireosul My assumption is that you had a non-ASCII character in the path you were saving to, and that this was the cause of your error in the earlier release. I don't have much else to go on still, sorry.

You reported this, and are affected by it. I believe it has been fixed in the most recent beta release. Are you able to test that? I'd love to get some positive "it's fixed" feedback!

New versions here: https://github.com/mypaint/mypaint/releases/

achadwick commented 9 years ago

Triage note: believed fixed, close in 7 days if no feedback.

achadwick commented 9 years ago

I believe this problem has been fixed in the recent beta releases (1.2.0-beta.0 and beyond). Closing the issue now: people looking for this issue will still be able to search for it.

Anybody still experiencing this in 1.2.0-beta.1 or later should either raise a new issue report referring to this one, or reopen this one with good feedback. Thanks.