Make “request requires admin” and “your request hidden” emails part of the same thread

[crowbot]

The former is sent to the site admin team, and the latter is copied to us.

It would be convenient if the messages were displayed as part of the same thread in admins’ MUAs.

Note that in order to make this work in Google Mail (which many UK admins use, at least) it would be necessary to make the email subject lines similar. See http://www.sensefulsolutions.com/2010/08/how-does-email-threading-work-in-gmail.html

Migrated from https://github.com/sebbacon/adminbootstraptheme/issues/4

[RichardTaylor]

Similarly if the messages with subject lines like:

Update email address - Authority Name

and

Your request to update Authority Name WhatDoTheyKnow

could be made

Request to update email address - Authority Name

and

Re: Request to update email address - Authority Name

giving them similar subject lines then Gmail ought thread them properly. (I suspect use of the In-Reply-To header might help with other email clients?)

Another pair to consider is:

Your request to add Authority Name to WhatDoTheyKnow

and

Add authority - Authority Name

The opposite of this issue occurs with emails with the subject line:

Re: Was the response you got to your FOI request any good?

We get support email from different users and in respect of different requests on this thread. Adding either the user name, request ID, or request subject might help. Maybe add (REF:#request-id)

[RichardTaylor]

This has been addressed on WhatDoTheyKnow in respect of notifications of requests to add new bodies which have the subject: "Add authority - [Authority Name]" and responses which have the subject "Re: Add authority - [Authority Name]". This has resulted in them threading together in Gmail.

The WhatDoTheyKnow team have an email filter set up to automatically archive threads which have received a response.