mysociety / alaveteli

Provide a Freedom of Information request system for your jurisdiction
https://alaveteli.org
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User locale settings appear to influence outgoing message language, causing confusion #8228

Open HelenWDTK opened 2 months ago

HelenWDTK commented 2 months ago

A London based school contacted us to check if a request was genuine, because alaveteli had sent the message in Welsh. Screenshot 2024-05-01 at 13 55 57

Ideally, the locale used by the user shouldn't influence the language used in the outgoing messages. This should be determined by the location of the authority. I think it would also be better if we sent the English and Welsh, rather than welsh only, if that is not already happening. The disclaimer text is important from a legal standpoint.