A requester who is struggling to understand the EIR system and how our webpage works has got confused by the "Transport for London: Respon Respond to request" action.
It occurs to me that it may be useful for such to not show that option when a user is logged in, unless they've got the relevant email address i.e. one that would allow them to respond as the authority.
On 22 August 2017 @RichardTaylor wrote:
If we hide the link we probably still want to advertise the option for staff from public bodies to login and respond to a request online.
As I understand it this feature is mainly for public bodies struggling to send large attachments over email; but I think it's used more widely - perhaps when public bodies lose emails???
Perhaps what's needed is a link with text along the lines of "From [public body] and need help replying?" pointing to help text covering advice on replying.
On 22 August 2017 @kingqueen3065 wrote:
I haven't been as clear as I would like. I was meaning that the link "authority only: reply" could be removed under certain conditions, e.g. if the person who made the request is logged in. Whilst doubtless there are edge cases I don't think hiding that link in those circumstances would be likely to cause a problem, and could save confusion for less au-fait requesters.
On 22 august 2017 @lizconlan wrote:
So I think the suggestion is:
To simplify the interface for novice users
If logged in but not as the authority
Don't display the "authority only" link
(leave as-is if not logged in at all)
On 23 August 2017 @RichardTaylor wrote:
Now I understand what's being suggested it's perfectly clear :-)
This replaces #4179 that was deleted in error
On 18 August 2017 @kingqueen3065 wrote:
A requester who is struggling to understand the EIR system and how our webpage works has got confused by the "Transport for London: Respon Respond to request" action.
It occurs to me that it may be useful for such to not show that option when a user is logged in, unless they've got the relevant email address i.e. one that would allow them to respond as the authority.
On 22 August 2017 @RichardTaylor wrote:
If we hide the link we probably still want to advertise the option for staff from public bodies to login and respond to a request online.
As I understand it this feature is mainly for public bodies struggling to send large attachments over email; but I think it's used more widely - perhaps when public bodies lose emails???
Perhaps what's needed is a link with text along the lines of "From [public body] and need help replying?" pointing to help text covering advice on replying.
On 22 August 2017 @kingqueen3065 wrote:
I haven't been as clear as I would like. I was meaning that the link "authority only: reply" could be removed under certain conditions, e.g. if the person who made the request is logged in. Whilst doubtless there are edge cases I don't think hiding that link in those circumstances would be likely to cause a problem, and could save confusion for less au-fait requesters.
On 22 august 2017 @lizconlan wrote:
So I think the suggestion is:
To simplify the interface for novice users If logged in but not as the authority Don't display the "authority only" link (leave as-is if not logged in at all)
On 23 August 2017 @RichardTaylor wrote: Now I understand what's being suggested it's perfectly clear :-)