Currently they have to respond and then change the status manually.
I can't see a situation where a response wouldn't be considered acknowledging the issue, though perhaps I'm missing something obvious. We've just had a support enquiry from a trust where the forgot to change the status until later, and thus the problem's timings were wrong, which this would've helped avoid.
Currently they have to respond and then change the status manually.
I can't see a situation where a response wouldn't be considered acknowledging the issue, though perhaps I'm missing something obvious. We've just had a support enquiry from a trust where the forgot to change the status until later, and thus the problem's timings were wrong, which this would've helped avoid.