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mysociety / fixmystreet

This is mySociety's popular map-based reporting platform: easy to install in new countries and regions
http://fixmystreet.org/
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Add a Twitter SendReport method #2065

Open dracos opened 6 years ago

dracos commented 6 years ago

This would send reports by tweeting something to the associated Twitter handle for a body (per category)? Would presumably have to limit title to fit in a tweet, any other considerations?

davea commented 6 years ago

Great idea! Would it send a tweet as well as an email, or would this be intended for councils who don't accept email? I think you can attach photos without them counting towards the 280-char limit. If we enabled login-with-Twitter we could (optionally) include the user's handle in the tweet so they'd get notified of replies.

One handle per category would be useful for councils that have different accounts for different services, e.g. @EastSussexCC/@esccroads.

We could even go so far as to monitor for replies from the council and import them back into FMS as updates!

dracos commented 6 years ago

The original request for this suggested that only Twitter would be enough for them: "have noticed that almost all of the government agencies have a Twitter handle and respond quickly there, whereas very few have a dedicated email address to report problems."

I imagine one per category with a fallback on the body would work, yeah.

Updates - ha, yes!

struan commented 6 years ago

I imagine we could either do title + cateogory + link as the tweet (and maybe attach photo but that seems overly complex and hopefully twitter card will do that).

Either that or if it's a twitter category we change the interface using JS to only have a 280 character report field.