MyfanwyNixon
commented
12 years ago Not exactly the same situation, but possibly the same solution -
By email: " I wonder if FixMyTransport can make available the ability to escalate matters with the independent passenger and consumer bodies, if and when responses from the transport operator is unsatisfactory.
That is, I'd love to be able to tie in organisations such as BusUsers UK, Passenger Focus, and the Vehicle and Operator Services Agency."
In other words, this is a savvy user who wants to be able to add her own contacts to the list.
One ambitious idea might be to provide a kind of self-service pick-and-mix which displayed different bodies depending on whether your issue was bus/train and which part of the country it was in.
Need something to deal with the following use case from user feedback:
"Last December, during the Xmas snow emergency, bus services listed on the web were not actually running. So I used the early version of FMT to fire off a report.
What I got back was: "Thank you for your email regarding the bus service 50 not operating as per the timetable. The bus service 50 is operated commercially by NXWM and Diamond Buses without a financial subsidy from Centro. Therefore you will need to contact them direct on the reliability and punctuality of the service 50."
In short, the CustSvc fellow from Centro was saying 'not our problem'. From that point, I reckoned there wasn't much use in reporting further discrepanacies between timetables and realities. "