If an incoming message comes from a new source (ie. not an expert write-to suggestion or a recipient of the initial problem report), it gets a "reply to this message" button on the incoming message itself, but it doesn't get a button in the action panel. Perhaps it should...
If an incoming message comes from a new source (ie. not an expert write-to suggestion or a recipient of the initial problem report), it gets a "reply to this message" button on the incoming message itself, but it doesn't get a button in the action panel. Perhaps it should...
Example:
http://www.fixmytransport.com/campaigns/provide-a-better-regulated-service-o