The initial message says "Please study the attached scans of the tickets."
Yet in comment 7 a site admin says he's not seen the tickets, and the train operator's substantive response says they didn't get them either. In comment 17 this is still happening?
Worth investigating what happened in that specific case? It's not clear to someone browsing the site when the images that are now present were uploaded, hence this issue.
Show the date and time images / media attached to campaigns, perhaps in the correspondence / comments time-line.
This suggestion arises from looking at this campaign:
http://www.fixmytransport.com/campaigns/fix-this-paying-twice--2
The initial message says "Please study the attached scans of the tickets."
Yet in comment 7 a site admin says he's not seen the tickets, and the train operator's substantive response says they didn't get them either. In comment 17 this is still happening?
Worth investigating what happened in that specific case? It's not clear to someone browsing the site when the images that are now present were uploaded, hence this issue.