mysociety / fixmytransport

A site focussed on connecting and empowering people who share transport problems of different kinds.
http://www.mysociety.org/2010/03/15/mysocietys-next-12-months-fixmytransport-and-project-fosbury/
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Remove 'Feedback' button with 'FAQ' button on pages #612

Open markgajones opened 12 years ago

markgajones commented 12 years ago

Instead of a 'Feedback' button, we have a 'FAQ' button, which then lists the following:

Great site! - form for feedback x/y/z route is missing - form asking for more detail (Origin/Destination and operator) Where are the times? - Explanation, followed by links to Traveline/Transport Direct Where can I book tickets? - Explanation, followed by links to National Rail/TheTrainLine Anything else - form for feedback

Benefits: Would potentially reduce the sheer amount of emails asking for the same thing

Weaknesses: May result in more people not providing valuable feedback, or with people asking why we've complicated the feedback process.

markgajones commented 12 years ago

Linked to https://github.com/mysociety/fixmytransport/issues/481 and https://github.com/mysociety/fixmytransport/issues/583