search

mysociety / fixmytransport

A site focussed on connecting and empowering people who share transport problems of different kinds.
http://www.mysociety.org/2010/03/15/mysocietys-next-12-months-fixmytransport-and-project-fosbury/
Other
37 stars 10 forks source link

Notification email to contain operator's response in its body #695

Open MyfanwyNixon opened 11 years ago

MyfanwyNixon commented 11 years ago

Feedback via email, 16/09/12

I like FixMyTransport but I was slightly disappointed that the email I got to notify me that the transport operator had (auto)replied didn't include the text of the reply, simply a link to FMT.

 I use Facebook to log in to FMT, which reminded me that Facebook
 used to send emails like this to drive traffic to itself but gave
 it up some time ago!
MyfanwyNixon commented 11 years ago

My response:

My belief (and if I'm wrong, I'm sure someone else in the team will jump in to correct me) is that this was a measure designed to minimise the number of people who would reply to an alert email, thinking their response would go to the operator when in fact it would go to FixMyTransport.

Follow up comment:

Thanks, that would explain it. It might be nice to have a word of explanation in the email, too, perhaps.