Change the footer of the one-off report emails to make it clearer to the operator that the dialog will be directly with the user and not published automatically on the website.
One operator has said they will correspond only via One-Off reports, but at the moment is it difficult to distinguish between these and Campaigns.
“Perhaps consider something like, 'Responding to this email will send your reply directly to the passenger. If you feel that your response would help other passengers too, please consider updating the public webpage on [link]. You can also see a map of the precise location of this problem on this page.'”
Change the footer of the one-off report emails to make it clearer to the operator that the dialog will be directly with the user and not published automatically on the website.
One operator has said they will correspond only via One-Off reports, but at the moment is it difficult to distinguish between these and Campaigns.
“Perhaps consider something like, 'Responding to this email will send your reply directly to the passenger. If you feel that your response would help other passengers too, please consider updating the public webpage on [link]. You can also see a map of the precise location of this problem on this page.'”