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mysociety / fixmytransport

A site focussed on connecting and empowering people who share transport problems of different kinds.
http://www.mysociety.org/2010/03/15/mysocietys-next-12-months-fixmytransport-and-project-fosbury/
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Direct passengers from Twitter to a FMT Landing page #729

Open paulh8 opened 11 years ago

paulh8 commented 11 years ago

Look out for passengers who mentioned public transport problems on Twitter and increase the reporting rate by sending them a personal message to say then can raise an issue with the operator through FMT, keeping it personal and relevant to avoid it being treated as spam. Create a FMT landing page for this to give a brief introduction to FMT.

MyfanwyNixon commented 11 years ago

Mainly non-programming although the new page requires dev input.

MyfanwyNixon commented 11 years ago

Myf's comments when this was discussed via email:

Direct responses to people complaining about transport on Twitter is something we did do during FMT's very early days. It's certainly true that this is where a lot of people first turn to vent their frustration with public transport.

The downsides are as you suggest: it was time-consuming, although you are right that I do have the ability to monitor for set keywords through Hootsuite (and still have them all set up). (...)

I don't think we monitored exactly how many campaigns it got us though - if we did it again, I'd suggest a set period of time where we carefully scrutinise how many people go through to make a report. A landing page, as you suggest, would be great for explaining things, but also for keeping count of how many people click through, first to that page, and then from that page to the reporting mechanism.

Another thing - I probably didn't know the site well enough in those days to be able to direct people to really relevant pages, eg the route or operator page if it's clear what they're complaining about, or even previous campaigns about the same route (although, if memory serves, it's generally a very vague rant about 'the bus' or 'the train').

fmtdixon commented 11 years ago

Could we use the existing pages that apply for generic issues?

When it comes to the train operators and bus operators, we could create pages for each Bus Group and major train operators that explains what we do, complain to the operator and see what other people are saying.

We also need to consider mobiles as well because a significant chunk of Twitter is done on phones.

MyfanwyNixon commented 11 years ago

This ticket was ranked =1st in the planning exercise.

MyfanwyNixon commented 11 years ago

Draft text for said landing page: https://docs.google.com/document/d/1LXnNplmOJRn4ehvxEhD3uC3m9jBE2bQHy-a5REym6-I/edit

MyfanwyNixon commented 11 years ago

Twitter/tweeting guidelines: https://docs.google.com/document/d/1C92S7wefsURgGV8HmA0iHbZ2BaydH286jQaSi-3jAO4/edit

paulh8 commented 11 years ago

The Draft text for the landing page looks good

fmtdixon commented 11 years ago

I wrote another idea up during some spare time. Just some ideas to flesh out different options. I think it is important we encourage people to get in touch if they cannot find their stop or service and really push the reason why they should use FMT.