To understand why people drop out, an exit survey to anyone who has started the report process but clicked away. Most wll not fill it in (and it will be an irritant) but we may gain some valid insight. Maybe think of an incentive for answering.
Only to appear when people have reached a certain stage in the funnel - perhaps the log-in, as this is the largest drop-off point.
To understand why people drop out, an exit survey to anyone who has started the report process but clicked away. Most wll not fill it in (and it will be an irritant) but we may gain some valid insight. Maybe think of an incentive for answering.
Only to appear when people have reached a certain stage in the funnel - perhaps the log-in, as this is the largest drop-off point.
Consider http://www.google.com/talk/service/badge/New -Google chatback for instant chat with visitors to the site...
https://qualaroo.com/ - bottom corner nudge. or http://www.4qsurvey.com/