Suggest actions when a user clicks 'not fixed' in the follow up questionnaire

[MyfanwyNixon]

At the moment we ask if they'd like us to contact them again in six weeks to see if the problem has been fixed.

I suggest that we also link them to some specific actions they can take this minute:

• Link to re-contact operator
• Link to contact Passenger Focus/London Travelwatch - but think about how we can still keep activity on their campaign page
• Ask for help from our experts
• Tweet/Facebook your problem again
• Link to http://blog.fixmytransport.com/2012/07/25/next-steps-on-fixmytransport/
• Link to rewrite campaign description

[fmtdixon]

I like this.

I would have a different version for a response and no response.

I want to add the following

• Link back to page to see what has been said - if any posts have been added by other people (just in case they have not read these)

With regards to LTW, PF, BUUK and BPP, I think it would be helpful if we could create some integration with the site with a statement on the site that says that they have messaged the watchdog but sent the message privately (like how we contact the ICO on WDTK).

So the email would go to the the Watchdogs with:

Details of the complainant - we need to ask them all what they want. Additional Notes (so we ask the user if they have made any emails, letters or phonecalls away from FixMyTransport) Original Message A link to the page on the site.

[MyfanwyNixon]

Yes, good idea to have a message whether the answer is yes or no. Also good idea to have a link back to the page. I think the watchdogs idea needs to be a separate ticket.