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mysociety / sobanukirwa-theme

The Alavateli theme for Sobanukirwa (Rwanda)
https://sobanukirwa.rw
MIT License
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Tweak LATE settings #6

Closed garethrees closed 9 years ago

garethrees commented 9 years ago

4) In Rwanda the response times are 3 days (!) all bar, 2 days for journalists and 1 day if someone's life is at risk (!). I would suggest that for a pilot rather than attempt to accommodate different response lengths we simply go with 3 days across the board?

Yes, that seems like a reasonable start. The overdue text, as in the UK site, can say something like 'The time limits for requests are x, y, and z, so the authority definitely should have responded by now.'

http://alaveteli.org/docs/customising/config/#definition-of-late

garethrees commented 9 years ago

Set the following:

REPLY_LATE_AFTER_DAYS: 3
REPLY_VERY_LATE_AFTER_DAYS: 40 # Default
SPECIAL_REPLY_VERY_LATE_AFTER_DAYS: 60 # Default
garethrees commented 9 years ago

Can't easily customise the messages. The default ones work out the date when the request is due to be answered. The help pages cover the exact cases.