Building Awareness, Desire, Knowledge, Ability, and Reinforcement
The Learning and Development team members were facing change fatigue. I attended the Prosci ADKAR Change Practitioner certification (along with a fellow team member) to gain the necessary skills to support the business area and organization.
Situation
The Learning and Development team members were surveyed to capture their needs and pain points. I synthesized the results and identified that team members desired standard area processes and were presented with the expectations of their roles. The root cause could point to a lack of how their performance evaluation was carried out.
Obstacle
A lack of established process and measures of success lead to a lack of tactics and consistent deliverables.
Action
I was tasked with evaluating the qualitative survey results and interviewed several teams, leaders, and team members to obtain a deeper understanding of their needs. I performed value stream mapping with engaged members and partnered with them to establish a process that could be adjusted.
Result
As a team, we established the Standard Operating Procedures (SOP), identified our portfolio of services, and listed the responsible members for major tasks.
Learning & Development RASCI - This is a partially realized RASCI matrix that listed the major deliverables and tasks needed to carry out our services. I chose to use the RASCI model (as opposed to RACI) to include the "Support" aspect that identifies those teams that can be considered a backup to those Responsible.
Development Lifecycle TrainingThe author's name was updated to Rob Way when I left the company. I was the original author and responsible for creating the content.
Training to explain the Development Lifecycle process so that team members understand the importance of their role within the workflow.
Instructional Designers User guides and Templates A template that supported less experienced IDs understand the components of a Needs Analysis. The business area wanted to apply universal design, so I chose the Owens-Kadikia Learning Cluster Design model.
mzbowiefan696
commented
1 year ago
Building Awareness, Desire, Knowledge, Ability, and Reinforcement
The Learning and Development team members were facing change fatigue. I attended the Prosci ADKAR Change Practitioner certification (along with a fellow team member) to gain the necessary skills to support the business area and organization.
Situation
The Learning and Development team members were surveyed to capture their needs and pain points. I synthesized the results and identified that team members desired standard area processes and were presented with the expectations of their roles. The root cause could point to a lack of how their performance evaluation was carried out.
Obstacle
A lack of established process and measures of success lead to a lack of tactics and consistent deliverables.
Action
I was tasked with evaluating the qualitative survey results and interviewed several teams, leaders, and team members to obtain a deeper understanding of their needs. I performed value stream mapping with engaged members and partnered with them to establish a process that could be adjusted.
Result
As a team, we established the Standard Operating Procedures (SOP), identified our portfolio of services, and listed the responsible members for major tasks.
Learning & Development RASCI - This is a partially realized RASCI matrix that listed the major deliverables and tasks needed to carry out our services. I chose to use the RASCI model (as opposed to RACI) to include the "Support" aspect that identifies those teams that can be considered a backup to those Responsible.
Value Stream Mapping - Instructional Design Process The process documentation that outlines the Needs Analysis process and where it falls within the Development Lifecycle process.
Development Lifecycle Training The author's name was updated to Rob Way when I left the company. I was the original author and responsible for creating the content. Training to explain the Development Lifecycle process so that team members understand the importance of their role within the workflow.
Instructional Designers User guides and Templates A template that supported less experienced IDs understand the components of a Needs Analysis. The business area wanted to apply universal design, so I chose the Owens-Kadikia Learning Cluster Design model.