We must improve call reliability as a competitive differentiator against GoToTalking. π
π Problem
Support has been forwarding a lot of tickets from customers who are dissatisfied with the current state of audio calls. Calls are getting dropped and users say it's even worse user experience than GoToTalking.
π Discovery
Let's analyze these tickets, reach out to some customers to understand how painful this is today, and run more platform tests to identify optimizations that could be made to improve reliability.
π Roles
What user roles does this initiative impact?
π΅ Pricing
This should be available on all pricing packages that have access to insights.
π Background
We must improve call reliability as a competitive differentiator against GoToTalking. π
π Problem
Support has been forwarding a lot of tickets from customers who are dissatisfied with the current state of audio calls. Calls are getting dropped and users say it's even worse user experience than GoToTalking.
π Discovery
Let's analyze these tickets, reach out to some customers to understand how painful this is today, and run more platform tests to identify optimizations that could be made to improve reliability.
π Roles
π΅ Pricing
ποΈDesign
Embedded content
Confluence Link
π ββοΈOut of scope
β Definition of Done
π¨βπ¬ Testing
π―Measuring Success
π Analytics
π³ Release Strategy