We must improve call reliability as a competitive differentiator against GoToTalking. 🏆
💭 Problem
Support has been forwarding a lot of tickets from customers who are dissatisfied with the current state of audio calls. Calls are getting dropped and users say it's even worse user experience than GoToTalking.
🔎 Discovery
Let's analyze these tickets, reach out to some customers to understand how painful this is today, and run more platform tests to identify optimizations that could be made to improve reliability.
🎨 Design
Is there a change in design required for this initiative?
This should be available on all pricing packages that have access to insights.
🙅♂️Out of scope
List of what is out of scope of this initiative
⛓ Dependencies
None
✅ Definition of Done
Completion of all tasks and stories related to this initiative
👨🔬 Testing
End-to-end testing
🎯Measuring Success
25% decrease in total
📊 Analytics
The change will be tested via these events: The current analytics can be found in this dashboard.
🛳 Release Strategy
Straight to GA.
Pain points
Difficulty in filtering by specific models and features, such as autopilot or full self-driving capability, leading to challenges in finding relevant products.
Limited search scope, prioritizing exact matches and excluding relevant products with slightly different names or specifications, making it difficult to find the right fit, especially for less common parts.
Lack of refinement options after getting a list of search results, such as filtering by price range, brand preference, user reviews, or specific features, leading to a cumbersome search experience.
Inability to perform free text search, as customers are limited to exact part numbers or model names, making the search process cumbersome and time-consuming.
Problem summary
Customers are facing challenges with the search function and filtering options across various platforms, such as Karnov Group's knowledge base, Schibsted Mobility's platform, and Finn Motors. They are requesting improvements in the search functionality to allow for filtering by specific models, features, and refinement options, as well as the ability to conduct free text searches for more user-friendly and efficient navigation.
nadiakyle123
commented
2 months ago
🎒 Background
We must improve call reliability as a competitive differentiator against GoToTalking. 🏆
💭 Problem
Support has been forwarding a lot of tickets from customers who are dissatisfied with the current state of audio calls. Calls are getting dropped and users say it's even worse user experience than GoToTalking.
🔎 Discovery
Let's analyze these tickets, reach out to some customers to understand how painful this is today, and run more platform tests to identify optimizations that could be made to improve reliability.
🎨 Design
Is there a change in design required for this initiative?
Are there existing designs that can be leveraged?
Embedded content
🙈 Roles
💵 Pricing
🙅♂️Out of scope
⛓ Dependencies
✅ Definition of Done
👨🔬 Testing
🎯Measuring Success
📊 Analytics
🛳 Release Strategy
Pain points
Difficulty in filtering by specific models and features, such as autopilot or full self-driving capability, leading to challenges in finding relevant products.
Limited search scope, prioritizing exact matches and excluding relevant products with slightly different names or specifications, making it difficult to find the right fit, especially for less common parts.
Lack of refinement options after getting a list of search results, such as filtering by price range, brand preference, user reviews, or specific features, leading to a cumbersome search experience.
Inability to perform free text search, as customers are limited to exact part numbers or model names, making the search process cumbersome and time-consuming.
Problem summary
Customers are facing challenges with the search function and filtering options across various platforms, such as Karnov Group's knowledge base, Schibsted Mobility's platform, and Finn Motors. They are requesting improvements in the search functionality to allow for filtering by specific models, features, and refinement options, as well as the ability to conduct free text searches for more user-friendly and efficient navigation.