Automated Skill Assessment

[nadiakyle123]

🎒 Background

We must improve call reliability as a competitive differentiator against GoToTalking. 🏆

💭 Problem

Support has been forwarding a lot of tickets from customers who are dissatisfied with the current state of audio calls. Calls are getting dropped and users say it's even worse user experience than GoToTalking.

🔎 Discovery

Let's analyze these tickets, reach out to some customers to understand how painful this is today, and run more platform tests to identify optimizations that could be made to improve reliability.

🎨 Design

• Is there a change in design required for this initiative?

• Are there existing designs that can be leveraged?

Embedded content

🙈 Roles

• What user roles does this initiative impact?

💵 Pricing

• This should be available on all pricing packages that have access to insights.

🙅‍♂️Out of scope

• List of what is out of scope of this initiative

⛓ Dependencies

• None

✅ Definition of Done

• Completion of all tasks and stories related to this initiative

👨‍🔬 Testing

• End-to-end testing

🎯Measuring Success

• 25% decrease in total

📊 Analytics

• The change will be tested via these events: The current analytics can be found in this dashboard.

🛳 Release Strategy

• Straight to GA.

[nadiakyle123]

Link to feature: https://excellence-nadia-kyle.productboard.com/feature-board/planning/features/29456566