To bootstrap a poor man's issue tracker in lieu of anything else, we should at least track each inquiry with a unique ID.
This is necessary for high quality, so we can make sure nothing falls through the cracks and understand the end-to-end service level of the system.
This can be implemented as snagging a row # in a single DB table. If we can't find a full fledged issue tracker that suits our needs, then a status and owner column can be added to the table as needed.
To bootstrap a poor man's issue tracker in lieu of anything else, we should at least track each inquiry with a unique ID.
This is necessary for high quality, so we can make sure nothing falls through the cracks and understand the end-to-end service level of the system.
This can be implemented as snagging a row # in a single DB table. If we can't find a full fledged issue tracker that suits our needs, then a status and owner column can be added to the table as needed.