Failure to launch - MacOS

[GeniusUnleashed]

Last beta and current release won't open for me. I've deleted the app and redownloaded with the beta and current release and still won't open. Keeps hanging on the very last part of the process. I left it open for an entire night (overnight) and it never left this state.

[ghost]

How are you loading the app? yarn start?

What is your system language?

[GeniusUnleashed]

No clue what yarn start means. I just downloaded off the site (.dmg file) and opened it.

On Mon, Jun 25, 2018 at 10:59 PM, Kennedy Baird notifications@github.com wrote:

How are you loading the app? yarn start?

What is your system language?

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[ghost]

If you could provide some more details someone might be able to help.

What is your system language? What version of macOS are you running?

[GeniusUnleashed]

Cool.

Latest version of MacOS 10.13.5

Not sure what you mean by language. Literally just a guy who loves Nano and wants to help but don’t know anything about coding. I was send to Github from Reddit.

On Mon, Jun 25, 2018 at 11:03 PM, Kennedy Baird notifications@github.com wrote:

If you could provide some more details someone might be able to help.

What is your system language? What version of macOS are you running?

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[ghost]

Yeah, check the system language

Apple menu > System Preferences, then click Language & Region

Not familiar with mac, but looking for a string somewhere like en_US or en_UK etc

Can you find that? There was an issue before about that that seems to have been resolved but maybe isn't fully.

[GeniusUnleashed]

Gotcha, thanks for the walk through.

English English (U.S.) — Primary

Region: United States

On Mon, Jun 25, 2018 at 11:06 PM, Kennedy Baird notifications@github.com wrote:

Yeah, check the system language

Apple menu > System Preferences, then click Language & Region

Not familiar with mac, but looking for a string somewhere like en_US or en_UK etc

Can you find that? There was an issue before about that that seems to have been resolved but maybe isn't fully.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/nano-wallet-company/nano-wallet-desktop/issues/46#issuecomment-400189647, or mute the thread https://github.com/notifications/unsubscribe-auth/AQuDYS0O5itm6pbMrhxV3cibmDpkaGHMks5uAc9sgaJpZM4U3RAP .

[ghost]

Ok, can you try something else (this might not work as not familiar with mac, google says it might)

• Open Terminal (an application on your computer - CMD+SPACE, type Terminal), it will give you a window with a black screen.
• Drag the .dmg file into the black screen
• It should open and try to start.
• Switch back to Terminal and see if there are messages there you can share with us

[GeniusUnleashed]

Permission denied when I drop it in and hit enter.

On Mon, Jun 25, 2018 at 11:13 PM, Kennedy Baird notifications@github.com wrote:

Ok, can you try something else (this might not work as not familiar with mac, google says it might)

• Open Terminal (an application on your computer - CMD+SPACE, type Terminal), it will give you a window with a black screen.
• Drag the .dmg file into the black screen
• It should open and try to start.
• Switch back to Terminal and see if there are messages there you can share with us

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/nano-wallet-company/nano-wallet-desktop/issues/46#issuecomment-400190934, or mute the thread https://github.com/notifications/unsubscribe-auth/AQuDYWpI3SeuOE6brassDZEXfrPKwGbfks5uAdEcgaJpZM4U3RAP .

[ghost]

I'm not sure how to debug. @devinus will be able to tell you where the log file is stored on mac, so maybe check back in 12 hours for instructions :)

[GeniusUnleashed]

Will, do. Thanks!

On Mon, Jun 25, 2018 at 11:42 PM, Kennedy Baird notifications@github.com wrote:

I'm not sure how to debug. @devinus https://github.com/devinus will be able to tell you where the log file is stored on mac, so maybe check back in 12 hours for instructions :)

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/nano-wallet-company/nano-wallet-desktop/issues/46#issuecomment-400196843, or mute the thread https://github.com/notifications/unsubscribe-auth/AQuDYakuyzJ3vHm00g_XG3giRiCj0aDCks5uAdfBgaJpZM4U3RAP .

[stefonarch]

duplicate of https://github.com/nano-wallet-company/nano-wallet-desktop/issues/36 ?

[canted]

I'm having the same problem, downloaded Nano.Wallet.Desktop-1.0.0-rc.3.dmg. This is what shows up in the Console app

error   15:54:39.165369 -0700   nano-wallet-desktop         AEGetDescData of non-desc type 'reco' not a good idea
default 15:54:39.257524 -0700   Nano Wallet Desktop Helper  GVA info: preferred scaler idx 0
error   15:54:39.881756 -0700   nano-wallet-desktop nw_path_close_fd Failed to close guarded necp fd 32 [9: Bad file descriptor]
default 15:54:49.076333 -0700   nano-wallet-desktop LSExceptions shared instance invalidated for timeout.

I guess I'll try building from source now.

[canted]

I updated to 1.0.0 and the issue is gone 🙆‍♂️

[devinus]

@GeniusUnleashed Can you confirm if this is still a problem for you with 1.0.1?

[GeniusUnleashed]

@devinus Latest update is working now.

[zhyatt]

The NanoWalletCompany is no longer supporting this app. See https://nanowalletcompany.com/ for details. Closing.