search

nanodesigns / nanosupport

Create a fully featured Support Center in your WordPress setup without any third party dependency, completely FREE. Get a built-in Knowledgebase too. The plugin is available on WordPress.org repository:
https://wordpress.org/plugins/nanosupport/
GNU General Public License v2.0
50 stars 13 forks source link

Feature request: Custom Field for additional information #1

Open alvarogois opened 7 years ago

alvarogois commented 7 years ago

It could be usefull to have a hidden field in the ticket form with the HTTP referrer link, so that we get to know the URL that originated the ticket in Nanosupport.

Let's say I have an online courses site and I want the enrolled students to be able to open a ticket if they have issues. I would like a way to include the URL where the student originated, so that I can immediately know which course it is and forward the ticket to the exact department.

Thanks.

(Originally posted on WordPress.org plugin support forum)

mayeenulislam commented 7 years ago

User Matthew Wilson requested [by email] the same feature for multiple dependent dropdowns:

...how easy [integrating] custom fields into the ticket submit page? Ideally I am also looking for drop downs which are picked from the previous drop down...

mayeenulislam commented 4 years ago

Though it's not the exact answer to the issue. But a discovery worth mentioning here:

How to Add Custom Fields in Submit Ticket - NanoSupport Wiki

We will definitely (inshALLAH) revise the code and add more action and filter hooks for letting you to add additional fields flawlessly.