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nanodesigns / nanosupport

Create a fully featured Support Center in your WordPress setup without any third party dependency, completely FREE. Get a built-in Knowledgebase too. The plugin is available on WordPress.org repository:
https://wordpress.org/plugins/nanosupport/
GNU General Public License v2.0
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Default Support Agent per Support Department #21

Open mayeenulislam opened 7 years ago

mayeenulislam commented 7 years ago

User wptech68 submitted a feature request:

Actual behavior

User can submit a ticket, assign a ticket to the Support Department, but cannot assign a Support Agent.

Steps to reproduce

  1. Get to /submit-ticket
  2. Create a new ticket with Registration and assign a Ticket Department
  3. Submit it

Expected behavior

Need to assign a default Support Agent per Support Department. So that, when a Support Department is mentioned, that specific agent will be assigned by default.

System Status

NanoSupport: v0.3.0

wptech68 commented 7 years ago

definitely needed to avoid admin to set which agent will take care of the ticket. also, I think would be great that an email is sent to agent when he is assigned to a ticket, currently the notification is sent when someone replies but not when the agent is assigned. I think this is necessary so the agent is advised that the ticket is under his resposibility as soon as assigned

mayeenulislam commented 5 years ago

What will happen when multiple support agents are assigned to a single Support Department? A single ticket cannot be assigned to multiple agents at a time.

wptech68 commented 5 years ago

What will happen when multiple support agents are assigned to a single Support Department? A single ticket cannot be assigned to multiple agents at a time.

one main support agent per department assigned by default on ticket submission then it would be great if the agent can re-assign this ticket to another agent

mayeenulislam commented 4 years ago

User xizor suggested in wp.org:

  • Default support agent per department
  • Default status like 'open' instead of 'pending'