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nanodesigns / nanosupport

Create a fully featured Support Center in your WordPress setup without any third party dependency, completely FREE. Get a built-in Knowledgebase too. The plugin is available on WordPress.org repository:
https://wordpress.org/plugins/nanosupport/
GNU General Public License v2.0
50 stars 13 forks source link

Support agent notification upon assignment #24

Closed wptech68 closed 7 years ago

wptech68 commented 7 years ago

Actual behavior

Support agent is not notified about the ticket when is assigned to it

Steps to reproduce

  1. End user sends a ticket
  2. Admin receives the ticket and assigns it to a support agent
  3. Support agent never knows he was assigned to it

Expected behavior

As soon as assigned, a notification should be sent to the agent so he/she is advised about his/her resposibility to resolve this ticket, if no advise is sent like now, he/she will never be aware about a ticket waiting his/her reply

wptech68 commented 7 years ago

i dont see it working after replacing both files, no notification sent to agent when ticket assigned and updated. it sends it on every reply, but not when assigned only