Error in submitting tickets

[bondzie]

Actual behavior

Hi,

my website is: www.trademenperhour.com

Nano Support is a great plugin. However, I am not able to get it working in my installation. Please visit – http://www.trademenperhour.com/submit-ticket/

I have activated the plugin but it is not allowing users to enter details in the details box (a required field) and therefore tickets are unable to be submitted.

Please advise a fix.

Regards,

Eric

Steps to reproduce

Expected behavior

Submission of a ticket

System Status

NanoSupport Environment WordPress version 4.7 NanoSupport version 0.3.0 Active Theme Taskerdev – 1.9.8.2 Debug mode Off Multisite? No Site Language en_GB Server Apache PHP Memory Limit 256 MB PHP version 5.6.27 MySQL version 5.6.32

Active Plugins (38)

TaskerDev Gateways (1.0) by SiteMile.com Admin Menu Editor (1.7.3) by Janis Elsts WP Affiliate Manager (2.3.6) by wp.insider, wpaffiliatemgr Akismet (3.2) by Automattic Amazon Associates Link Builder (1.3.2) by Amazon Associates Program Amazon Master (5.0.4) by TechGasp bbPress (2.5.12) by The bbPress Community Breadcrumb NavXT (5.6.0) by John Havlik BuddyPress (2.7.4) by The BuddyPress Community Google Maps CP (1.0.1) by CodePeople Contact Form DB (2.10.28) by Michael Simpson Contact Widgets (1.3.4) by GoDaddy Dashboard Widgets Suite (1.3) by Jeff Starr Easy Digital Downloads (2.6.17) by Easy Digital Downloads EDD and WP Affiliate Integration (1.1) by Tips and Tricks HQ Google Analytics Dashboard for WP (4.9.5) by Alin Marcu iframe (4.3) by webvitaly Jetpack by WordPress.com (4.4.2) by Automattic MailChimp for WordPress (4.0.11) by ibericode MOJO Marketplace (1.1.0) by Mike Hansen NanoSupport (0.3.0) by nanodesigns Pricing Table by Supsystic (1.3.7) by supsystic.com Simple Job Board (2.4.2) by PressTigers Page Builder by SiteOrigin (2.4.21) by SiteOrigin SiteOrigin Widgets Bundle (1.7.2) by SiteOrigin Spider FAQ (1.2) by http://web-dorado.com/ Theme My Login (6.4.7) by Jeff Farthing ThirstyAffiliates (2.6.4) by ThirstyAffiliates Travelpayouts (0.6.3) by travelpayouts UpdraftPlus - Backup/Restore (1.12.30) by UpdraftPlus.Com, DavidAnderson Widget Options (3.1) by Phpbits Creative Studio Yoast SEO (4.0.2) by Team Yoast WordPress Social Login (2.3.0) by Miled WP-PageNavi (2.91) by Lester 'GaMerZ' Chan WP Sitemap Page (1.6) by Tony Archambeau WP Statistics (11.0.2) by Greg Ross & Mostafa Soufi Categories to Tags Converter Importer (0.5) by wordpressdotorg Forum - wpForo (1.1.1) by gVectors Team (A. Chakhoyan, R. Hovhannisyan)

NanoSupport: vX.X.X

WordPress: vX.X.X

Active Theme:

Active Plugins:

[mayeenulislam]

You have a lot of plugins active. Seems a plugin conflict of some sort.

Let's try a quick fix, by disabling the TinyMCE editor in front end:

function disable_nanosupport_editor( $array ) {
    $array['tinymce'] = false;
    return $array;
}
add_filter( 'ns_wp_editor_specs', 'disable_nanosupport_editor', 11 );

Please place the block of code at the end of your theme's functions.php inside PHP code block. It will disable the TinyMCE editor in the Submit Ticket page. Let me debug things a bit.

[mayeenulislam]

Primary Assumption: Conflict seems the Spider FAQ plugin

[bondzie]

Your assumption is correct! I have deactivated and removed the plugin.

Thanks for a quick response, it's much appreciated! Keep up the good work!

On Mon, 9 Jan 2017 at 17:29, Mayeenul Islam notifications@github.com wrote:

Primary Assumption: Conflict seems the Spider FAQ plugin

[image: plugin-conflict-with-spider-faq] https://cloud.githubusercontent.com/assets/4551598/21776058/d637944a-d6c2-11e6-860c-3a447b9357b9.png

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/nanodesigns/nanosupport/issues/25#issuecomment-271348604, or mute the thread https://github.com/notifications/unsubscribe-auth/AX2ohuoYWbf6rqhvnu-am3ltx_jlz8Zhks5rQm5tgaJpZM4Lef7A .

[mayeenulislam]

Bug Identified in Spider FAQ plugin

With the WP_DEBUG enabled, and the help of Debug Bar the following error came up:

Uncaught ReferenceError: spider_faq_plugin_url is not defined http://example.com/wp-content/plugins/spider-faq/js/editor_plugin.js?wp-mce-4403-20160901 line 21

And they did a very unwanted code (as of Release 1.2) in \wp-content\plugins\spider-faq\faq.php on line 2047:

function add_button_style_Spider_Faq() {
  ?>
  <script>
    var spider_faq_plugin_url = '<?php echo plugins_url(plugin_basename(dirname(__FILE__))); ?>'; 
  </script>
  <?php
}

add_action('admin_head', 'add_button_style_Spider_Faq');

Remedy

I'd recommend you to file them a Support Ticket with the findings to fix the code with wp_localize_script(). You can refer them here in this ticket too.

---

PS. NanoSupport has a built-in Knowledgebase (How to Use), though it's not something similar to FAQ, but you can use it for Public documentation. For FAQ thing, you can have a look at Issue #15.